ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (95)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 7, 2023

Excellent app and support service. It has solved several problems that we had with our workflow and we have solved it with just a few clicks. Thank you.

KUORI
Spain
16 days using the app
Stoic Labs replied February 7, 2023

Thanks for the review, very happy we managed to improve your returns workflow! 🚀

April 6, 2023

The app is perfect for processing exchanges and the replies to any query are super prompt and very helpful.

Would definitely recommend this app! :)

NO FINISHING LINE ™️
India
16 days using the app
March 13, 2023

Exchange it does exactly what it says on the tin! It's really simple to install on the shopify store, and really easy to use.
We use it for other functions such as resends etc, so dramatically reduced our customer service admin time, and improves the customer experience. Alex and the team quickly respond to any issues and resolve where possible. Would recommend!

N.Peal London
United Kingdom
9 months using the app
Stoic Labs replied March 13, 2023

Thanks for the review, very happy we can help you manage orders and reduce customer service time! 🚀

February 7, 2023

Great Tool for Ecommerce and if you need any help, the team is very good at explaining how thing work. Recommend

For the Love of Golf Naples
United States
Over 1 year using the app
Stoic Labs replied February 7, 2023

Big thanks for the review!!
Feel free to contact us if you have any questions in the future. 😁

Edited March 21, 2023

This app is excellent with an outstanding support team who go above and beyond investigating all avenues to try and meet the customer's needs. I wish all support were like this. Solving stock balancing issues with multiple shops and accounts integrations has posed a tricky obstacle to overcome but that is more down to limitations with the accounts package than this app. Thanks

redbackboots.co.uk
United Kingdom
About 1 month using the app
Stoic Labs replied March 21, 2023

Thanks, happy to help! Feel free to contact us if you have any questions about the accounts integration. 😁

February 16, 2023

Alex was incredibly fast in responding to my question and was very helpful. My exchange transaction went through perfectly.

Uashmama UK
United Kingdom
6 days using the app
July 1, 2022

Great app, amazing support. We had a couple of issues after an update and Alex fixed everything promptly. Highly recommend.

Manière De Voir
United Kingdom
Over 4 years using the app
Stoic Labs replied July 4, 2022

Many thanks for your review! I pleased Exchange It is back working well for you!

January 31, 2023

It great app for exchange and return We have tried on our website www.kaajh.com and working fine and meet our requirements.

Kaajh
India
14 days using the app
Stoic Labs replied January 31, 2023

Excellent! 😁 I'm pleased the app is working well and helping you store!

Edited July 14, 2023

We use the app for online exchanges. Had a tech issue recently. Adrien responded within 12hrs and solved the issue.

ANIÁN
Canada
Over 2 years using the app
Stoic Labs replied August 20, 2022

Hi ANIÁN,
GREAT NEWS, this feature is now available! You can create refunds or charges to solve any difference in price for an exchange.
Please let me know if you have any other questions or would like a demo?
Thanks,
Alex

October 20, 2023

We've been using this app for years, and we love it. Customer support is always happy to help! And they take into account the needs you have to make improvements to the app.

Ana Tere Canales
Mexico
Over 2 years using the app
Stoic Labs replied October 25, 2023

Hi! Thanks a lot for your kind words, we take our work to heart and I'm glad to see it pay off :)
Thanks again,
Adrien & the team