ExchangeIt Returns & Exchange
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Reviews (95)
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Great team and app!
Hi! Thank you for using our app and for rating us so well :)
Get back in touch with us anytime you have a request,
All the best,
The Exchange It team
We have been using the ExchangeIT app for the past two years we are very happy with it. The app is incredibly user-friendly, straightforward to install and the user interface is easy to navigate. The customer support we have received has been nothing short of exceptional. The team is always quick to respond to our queries and they are always keen to receive our feedback on the app and are continuously working to improve it. We highly recommend the ExchangeIT app for anyone looking for an efficient, user-friendly Exchange and Returns App.
Hi Matt, thank you so much for your kind words!
It's a real pleasure to work with you and to use your feedback to build better features.
Thank you for trusting us,
Adrien, Alex and the Team
Great product and the team is easy to work with! Their customer service from this company should be the industry standard. Great job!
So high praise, thank you so much!
We're always available if you need anything else :)
Their customer service is excellent and catered to each store's needs. Love his app!
Hi, thank you so much for your kind words!
If you every need help from us, just click the Support button and we'll be right there :)
Adrien & the team
I sell women's suits and sizing can be tricky. We offer free exchanges and this makes it super easy. My only feedback is that it should be also be able to send the person a return label. I have to go into the admin send them the return label then open this and process the exchange. To be able to do it all at the same time would be ideal. I do love the app. Makes everything so seamless.
Thank you so much for the review, it means a lot! The feedback is very helpful because we are currently working on a return labels feature! 😉
I find this app really good at retaining revenue for my website. When customer wants to change the size I can reserve it for them whilst they post back the original item. It has meant that rather than processing a refund and then hoping they will rebuy their correct size, I can actually secure the sale and offer great customer service.
I find the app really easy to use and it intergrates with the shopify inventory, and its quick to use as its built into part of the orders section on the main dashboard. So when an exchange request comes in I can manage it directly into the customers order and then its shown in my open orders list.
I recently needed some help and having used many other shopify apps opening a ticket I actually was able to have a video call with Alex to have it fixed in less than 1 hour of the issue arising which was definitely one of the best customer service/support I have had from any app on Shopify. Can not fault this app its an integral part of my shopify store.
Thanks for the review, very happy we can help you retain revenue for your store! 🚀
Thanks for your review and for being a loyal customer!
