O: Chat buttons & Contact Form

App works great - Really like the features - Still working on connecting to Mobile.. But the virtual assistant, Malak was very helpful and got me connected to support and collaborators.. Understand that every theme is different and may require some tweaks get working correctly however I am confident this is a great app once you get it running..

App is super simple. Personally feel like it helps with conversions as you can have constant access to chats via facebook. People check facebook messages over emails in my opinion. If you don't have a 24/7 support team - highly recommend Can be a bit clunky here and there but super easy to troubleshoot. More features, eg. linking to orders for automatic tracking could be helpful

Just set up this great app. Easy to do. I had one small thing I needed sorting out...I was setting the time that the chat button displays on my site and didn't realise it was a 24hour clock. I got in touch with Omega via their chat and they responded immediately (on a Sunday). They helped me get it sorted out straight away. Very impressed with app and quickness of support. Thanks guys.

I've just installed Omega messenger chat to our site, and it's been fabulous! The support team, in particular Lynn, were so wonderful to work with - they responded immediately and were so helpful and their support/Dev team went into my store and fixed the issues straight away, and even did it in time for the weekend! Loving the app and now let's hope customers start chatting with us on there! Thanks guys!

Great app, great customer support. I prefer talking one-on-one with my customers so I was interested in switching from a chat bot to a live chat. I tried out this app because it uses Facebook Messenger which almost everyone (including myself) in my target market uses. It seamlessly links with Messenger and Shopify Inbox and makes chatting and following up with customers super easy. The support team offers a variety of contact options and is extremely responsive.

I recently had a great experience with the chat support team for a company I was using. The support agent was very friendly and helpful and was able to quickly resolve my issue. They were patient and took the time to explain things to me in a way that was easy to understand. Overall, I was very impressed with the level of service and support provided by the chat team. I would definitely recommend using this method of support for any issues or questions you may have.

We have had the app installed for a few weeks and it works well and was easy to add to our store. We had some issues with Facebook's guest mode policy and messages expiring after 1 day, so switched to having the 'leave message' live to avoid any missed messages. We had some problems setting this up with our email, but the app support team were incredibly responsive and helpful. Their support team and developers kept in touch and resolved our issue promptly. Thank you!

There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble button does absolutely nothing. Support is not helpful. It just simply does not work.

The customer service/support team was amazing. Diego and Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work and nothing was responsive, but Joyce from customer service team helped me to set up my facebook settings in order for the app to be responsive in our store. On the other hand, Diego answered all of my questions prior to downloading the app. They are very patient. 5 stars to the app, its features and the support team!

Support from the developer has been awesome. We had to quickly switch from a different chat app that Shopify was zapping and tried a few out. Some others had bugs that annoy customers such as if you opened a chat then closed it, it'd re-open when you went to a different page view in the store. This one was nice and clean but we had an issue where it wouldn't work if a user wasn't logged in on their browser to Facebook. That's not a problem for desktop folks but many mobile users don't log in using their mobile browser and use the FB apps instead. Developer worked with us, lots of emails exchanged over the course of an hour or two, and we got that resolved by ensuring our FB page didn't have any country or age restrictions. Not only was the support timely, rapid and helpful, but keep in mind this is a free app! Can't ask for more. Would give this developer 10 stars if I could.