Reviews (265)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy-to-use, reliable chat and social contact widget that improves customer communication and boosts conversions. They like the simple setup, straightforward customization, and strong free plan with multiple social channels. Popular features include Facebook Messenger integration, offline/leave-message mode, and sending order info to Messenger. Merchants consistently praise fast, friendly support and say it works smoothly long term for small and medium businesses.

June 27, 2022

good app, we used it over 1 year it helped us a lot, and the important thing is this app never have trouble

Xrsbeautyhair
China
Over 1 year using the app
Quote Snap replied June 28, 2022

It's great to hear such kind comments about our app 🌞🌞🌞 We try our best to ensure the best experience. So, thanks for trusting us and for this wonderful review!❣️ 💕 💞

April 18, 2022

Great app and really good service when I needed help!! The logo looks professional on every device. - Crochetmilie

Crochetmilie
Canada
7 months using the app
Quote Snap replied April 19, 2022

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Omega Facebook Messenger - Live Chat app. We look forward to serving you for many years to come!

Edited April 19, 2022

The team and Joyce are really helpful and help me to setup all of my facebook message app, and now it works perfectly.

Cansonic 肯尼 行車記錄器
Taiwan
Over 1 year using the app
Quote Snap replied April 19, 2022

Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Joyce is on cloud nine 🥰 Hope for nothing but your business’s growth 🔥🚀
_Cheers from Joyce_ 🥰

May 17, 2022

thank you very much.Joy
help me to solve my shopify's chat problem.
thank you very much.Joy
help me to solve my shopify's chat problem.

IKIN.ID OFFICIAL
Indonesia
4 days using the app
Quote Snap replied May 18, 2022

Thank you so much for your 5-star review! We will share this with the whole team to let them know to keep up the amazing work.
Cheers from Joy. 🥂

September 24, 2021

Joy customer service helped me carefully test and set it up step by step, very good Solve the problem, normal use, no slowdown at present

awanfi
China
About 3 hours using the app
Quote Snap replied September 27, 2021

Hi awanfi,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

June 10, 2023

Excellent service. Very good application. I think this plugin will play a crucial role in our customers' shopping experience. Recommended!

Millytree
United States
3 months using the app
Quote Snap replied June 12, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

April 11, 2022

We just started using this app on our website. It's a nice addition. We had a few questions and the team responded to them in a quick matter

Magic Resin USA
United States
1 day using the app
Quote Snap replied April 12, 2022

You rock Magic Resin USA! Thanks for your amazing review 🤗 our customer support team was doing cartwheels after reading your review of their work🥰 Hope for nothing but your business’s growth 🔥🚀

July 7, 2022

Una aplicación sencilla de usar. La versión gratuita cumple bien con lo básico necesario. Muy buen servicio de soporte. Respuestas rápidas y claras.

Unicofam
Mexico
Almost 2 years using the app
Quote Snap replied July 8, 2022

Eres mi ángel con un corazón bondadoso 🥰🥰 Nuestro equipo estuvo muy feliz de leer tus comentarios sobre la facilidad de configuración y el soporte rápido. Muchas GRACIAS 🤗

August 26, 2022

Nice service so far! I will see if it works in the future, but not bad for now. It's convenient to communicate with customers on Facebook messengers.

metromobilityscooter
United States
1 day using the app
Quote Snap replied August 29, 2022

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

March 31, 2022

very good very goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery good

EUTOPING TOUCH SCREEN
China
About 1 hour using the app
Quote Snap replied April 1, 2022

Hi EUTOPING TOUCH SCREEN,

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Feel free to drop us a line via Live Chat channel, we are more than happy to help!
Have a wonderful day!
Kaylee - Omega Team