Facebook & Instagram

Very confusing to run ads, changes constantly, several ghost charges, ads can start themselves after stop date.

Viel zu hohe Kosten für die Ads. Ich erhalte keine Hilfe und habe fast 80.000€ an Werbegeld ausgegeben. Ich wünsche mir mehr Unterstützung.

complicada poco intuitiva, francamente muy mala, no propone soluciones solo te enlaza a textos enormes y genericos de Meta. constantemente se rompe la integracion, es una pesadilla.

Meta has degraded over all for user experience. Ghost restrictions that are not associated with our account that support has no idea where they are from, and agrees they shouldn't be on our account... But fails to remove... Passing me to support agent to support agent who ask for the same screenshots over again. Chats that don't reload when there is an update with support.... And huge glitches in our instagram views in business suite... Plus our shop isn't visible. Customers end up losing their coupon codes and can only shop via ads where they mostly give up from frusteration.

reconnections to account, suggestions from META business manager to use Conversions API even though it was already set up... very basic app with minimal support

the app opens and then sometimes goes on Facebook or instagram page without connecting, then shows as connected but doesn't really connect to shopify store, then shows there is an issue but when I click on it, it goes blank and doesn't show the reason of the issue or error.

les produit ne s afichent pas sur facebook et ca beug sur instagram

Meta consistently has the absolute worst customer support I've ever had the mispleasure of dealing with. Thankfully, my first issue (a pixel mess up that their support took nearly two weeks to NEVER FIX costing me over $1000 in ad spend) was fixed with the help of ChatGPT.

My second issue has been going on now for 3 weeks and I've dealt with 13 different support people. Despite an admission from Meta's support that the problem was on their end with their call to action button, they've refused to issue a refund and somewhere around support person seven or eight managed to 'fix' the issue even though by then I had turned off the campaign that was the problem. Utterly useless, but if you want to make money you're stuck using them and they know it.

absolutely hopeless. giving me the run around for 4 hours now and still not right

Beware, meta will automatically import your discount codes without your permission. Features will switch on without permission.