ByteStand: Amazon MCF

Had an issue related to subscription app which was not working with Amazon FBA, i raised the issue with help support via chat with "CARA" who was most helpful indeed. she sorted the problem in no time and went further to assist me in providing detailed instructions to get the customer order sorted. Bug shout out to CARA at Bytestand for sorting this and being incredibly helpful! If only everyone at all the help desk supports were as efficient as her then we would be well ahead of the game!!! Thank you again for excellent customer support from CARA!

I use the app to move orders received into Shopify to Amazon for MCF Fulfillment. I also use the app to update Shopify with Selling Prices and Inventory Quantities from Amazon. I highly recommend ByteStand. The set-up was straight-forward and easy. They have a series of very short videos that explain and walk you through each step. If you do have questions, need help with a step or run into any issues, their support (based in the U.S.) is terrific! If the functionality is what you need, I would definitely go with ByteStand Amazon FBA / MCF Shipping.

This app has saved us so much time and money! They always handle help resolve our issues even if it means reaching out to other apps and working together with them. They are a small team so responses can take up to a few hours for them to get back to you on. Sometimes this can cause issues if it relates to a functionality that you need for sales. It is rare that we have had that issue. Overall 5 stars! Bytestand thank you for your incredible service! Everyone else reading this just buy the app and save yourself some time! Plus the more people on board the more people Byestand can hire. Which means quicker responses to tickets. Win-win! :)

Special Thanks to Cara for helping us with our recent issue! You really went above and beyond! Bytestand don't let that one getaway! Cara is a keeper.

Chelsea Lloyd
Senior Brand Manager
Flomentum

We were scrambling to find a solution after our native Shopify/Amazon FBA integration suddenly stopped working, and we're happy we found Amazon FBA Shipping! Cara was super helpful in answering all my questions prior to setup, and even during setup I was able to schedule basically an on-demand virtual call so I could ask her more questions. Can't beat that level of service! We also decided to go with this app because it allows you to decide if you want to configure products for FBA OR FBM shipping. The other apps recommended to us (e.g. Cedcommerce) did not allow you to distinguish the two, and operated on the assumption that every product in your Shopify store was FBA, regardless of the fulfillment settings you set up in Shopify. Needless to say, we're relieved we found a solution and definitely recommend going with Bytestand for your FBA integration needs!

UPDATE
The 90 day free trial was a promo made available by the company, I was not "given" it as a gesture by them. Seems like they're annoyed that offer existed! The company's response exemplifies the attitude you will experience. Check out other critical reviews to for much of the same. No response on the bugs either, so I guess that should say enough!
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Cara is a wonderful support rep that's conscientious and hard working, any issue we ever experienced that she could help with was resolved by her speedily, with care & true professionalism.

Unfortunately, I cannot say the values of the company. We rolled past our free trial by a total of 4 days over the holiday period and therefore fell into a paid period.

After experiencing a few bugs and gaps in the product we had already stopped using it, we asked for a courteous refund but the company refused even though it's clear we'd stopped using the app before this date from our usage logs.

Bugs & holes include:
- inventory update feature not correctly updating which cost us a few days in sales as it would keep marking products out of stock - painful in Q4
- unable to remove markets from billing without the developer
- pricing updates only match list price, not sale price of amazon listings - made this function impossible to as the primary function is to match up Amazon sale pricing to shopify store

Ultimately given we didn't use the product for those 4 or so days & one of the paid features didn't function correctly throughout, it would have been reasonable of the company to refund.

I would be glad to remove the negative areas of my review if this can be resolved.
I'm not sure that $100 is worth souring a relationship.

App works really well - opens the order and it's created on Amazon straight away - providing the right quantity is availability. Also fantastic support from Cara when enabling the app and ensuring everything was set up correctly.

*I will gladly change this review to 5 stars if/when this issue gets sorted as I hate leaving anything but 5 star reviews. But after a total of 7+ hours on the phone (conservatively) with staff from Shopify, ByteStand, and Amazon, and still not being able to get this app working as described, I feel this is a fair rating based on my experience; I am sorry.

CONTEXT:

The gentleman at ByteStand was very nice and professional and we trouble shot via shared-screen a lot of possible issues until everything seemed to be done correctly. However, allegedly I am still unable to fulfill international orders via ByteStand on FBA Export Eligible inventory. I was told that this is an Amazon issue, not a ByteStand issue in spite of my inventory being FBA Export Eligible.

While on the phone with Amazon, they are told me that they do not allow "non-media" products to be internationally fulfilled via 3rd party fulfillment software, so there is a massive discrepancy here in what ByteStand FBA says they do vs what Amazon is telling me.

I politely insisted that they were incorrect and escalated this case all the way up to Catalog Captive Team and then escalated it again to "Leadership" (with screen shots) insisting that this app should be working and that it was set up properly and that the problem must be on their end. The case is still open. However, I expect Amazon sweep this under the rug via ninja-closing-the-case-on-the-down-low and/or ninja-merging-the-case-with-an-unrelated-case-closed-weeks-ago which leaves me pounding sand for the last 2 days.

Besides the app not working properly for me, the people at ByteStand were very nice and professional.

DO NOT WASTE YOUR TIME IF YOU HAVE INTERNATIONAL ORDERS (in different regions of the world)! Note that if you are in the US and want to enable Amazon FBA Fullfillment you can't do it for international orders. Which means if you get a mix of orders, you can only have Amazon fullfill the orders to US addresses and not international but the whole thing breaks down because you can't just fullfill them yourself...the customer can't check out internationally!

So frustrating to spend hours because it says "Amazon FBA fulfillment both in the US and abroad" but after hours and then speaking to them on the phone, they told me it wasn't possible. And you can't simply choose to fullfill the International orders on your own as it can only be Amazon 100% or you need to install and pay for Locksmith and clone all your products and then have those be only available internationally....

Either way this product won't let you fully outsource the fullfillment! So frustrating!!! You really need to change the messaging!

After one month we are very happy with ByteStand. Their service makes fulfilling our Europe Shopify MCF orders so much easier, and they handle sending our imported eBay orders to Amazon seamlessly. the customer support is outstanding — always quick, friendly, and genuinely helpful. Highly recommended for anyone looking to simplify their eCommerce operations!

ChatGPTを使ってこのアプリに辿り着いたのですが、アマゾンセラーと在庫連携ができて、かつ日本で使えるアプリが限られていたので助かりました。サポートの対応がとても丁寧で、最後まで問題が解決するように導いてくれました。初心者でも安心して利用できます。
今後も活用していきたいと思います。

I found this app through ChatGPT, and it was a great help since there are only a limited number of apps available in Japan that can sync with Amazon Seller inventory. The support was very polite and guided me all the way until my issue was resolved. Even beginners can use it with confidence. I look forward to continuing to use it in the future.