Reviews (667)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages domestic and international FedEx shipping and integrates smoothly with Shopify orders. Many use it as a core tool for generating labels across service options and showing accurate live FedEx rates, including Home Delivery and Ground. It’s praised for handling complex setups like variable box sizes and REST API connections, while remaining easy to use. Support is described as fast, expert, and highly hands-on.

January 20, 2025

GREAT SUPPORT, THEY HELPED ME SO MUCH, REALLY HAPPY FOR THE SERVICE !

Last Arc Studios
Poland
5 days using the app
PluginHive replied January 29, 2025

Thank you for your review! We're glad to have helped you automate FedEx international shipping, print FedEx shipping labels, and fulfill orders for your apparel store in Poland.

Feel free to reach out if you need any further assistance!

October 29, 2024

Good, it works

Mdnmd
United States
1 day using the app
PluginHive replied November 7, 2024

Thank you for your feedback! We’re happy to assist you in automating shipping with FedEx 2Day service and setting up FedEx One Rate for your clothing store in the USA.

If you have any questions, feel free to reach out!

March 11, 2024

Easy to use and Great service customer.

Le Cartel
Canada
5 days using the app
May 21, 2025

I hired PH Ship Rate to improve our shipping CRM, and I couldn't be more impressed with the results. From the very beginning, their team was knowledgeable, responsive, and truly understood our operational challenges.

They streamlined our processes, eliminated a lot of manual tasks, and implemented features that have significantly increased our efficiency. What used to take hours now takes minutes—and the time saved has allowed our team to focus on more strategic tasks.

Beyond the technical improvements, their customer service has been top-notch. Every question or issue was handled quickly and professionally, and they went above and beyond to ensure we were happy with the final product.

If you're looking for a team that delivers real results and genuinely cares about improving your business, I highly recommend it.

Platinum Biologics
United States
43 minutes using the app
PluginHive replied June 4, 2025

Thank you for your review! We’re glad that we could assist you in integrating your FedEx account, setting domestic shipping services and dry ice shipping option for your store, specialising in Nano Tech products based in Israel. We appreciate your recommendation.

If you have any questions, feel free to reach out!

January 12, 2025

I have used this app for almost 3 years and, overall, good value for money; however, very problematic with Fedex Freight shipment rates. I would not recommend this app if you are shipping bulk or heavy items like we do. These 5 star reviews aren’t justified in my experience.They always blame Fedex for the same problem that happens 5-6 times every year which costs us thousands of dollars in sales because their app cannot pull the economy freight rates from Fedex API and shows the crazy expensive 1-2-3 day express freight rates. If it’s a Fedex problem, which has lasted 6 days this time, how are you able to get these expensive rates? Same problem every year and same excuses, no live support whatsoever. I am the owner Tilehouz.com, by the way. Cancelling your app as soon as I set up the new rates services app.

Tilehouz
United States
About 2 years using the app
April 29, 2025

Sibi was very helpful and informative. made the process very simple and straightforward

The SRX formula
United Kingdom
About 6 hours using the app
PluginHive replied May 14, 2025

Thank you for your review! We’re happy that we could assist you in integrating your FedEx account and setting domestic shipping services for your Wellness store in the USA.

April 9, 2025

Amazing customer service with Sibi, he walked me through the entire set-up.

Alliance USA Distributors & Services
United States
2 days using the app
PluginHive replied April 24, 2025

Thank you for your review! We’re happy we could assist you in integrating your FedEx account and setting up Domestic and International Shipping Services for your store, offering Professional Cleaning Services for Hotels & Apartment Complexes based in the United States.

If you ever need additional support, don’t hesitate to reach out!

August 20, 2024

Customer service was fast and able to handle the issue I had with Rates

Smart On X
United States
About 2 hours using the app
PluginHive replied October 16, 2024

Thank you for your feedback! If you have any further questions or need assistance, feel free to reach out!

November 12, 2020

A little challenging to figure everything out but so far working great for me. Keep up the good work guys.

HIREV SPORTS
United States
10 days using the app
April 5, 2022

Prathyusha offered incredible support and was super responsive when I sent my request for help. Great support!

Alpha Racks
United States
4 days using the app