Digital Downloads ‑ Filemonk
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Reviews (505)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy-to-use, reliable solution for selling digital products. Setup is quick, the interface intuitive, and automated delivery of ebooks, PDFs, audio, and templates is fast and seamless, reducing support requests and boosting professionalism. Merchants value time-saving file management, customizable emails, EU digital sales support, fair pricing with a useful free plan, strong performance, and fast, proactive customer support.
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Good layout and shows a quality service to my consumers. The support system is also very helpful and proactive
LIsten, I didn't get name, though it was right there in the header. But I know that sentient is a keeper. S/he solved my frustion in one sitting. I love the approach to problem solving. I learned a lot more than I had intended. Thank you.
My issue was user error, but I received a lightning-fast response from Hassan and he was wonderful to work with. Very patient and polite and professional. I recommend this app fully - even for noobies such as myself.
I had an issue where I didn't have something set up properly and Nagaraj stuck with me until it was resolved. Great Support!
Thank you for the kind words! I'm really glad I could stick with you and help get everything set up properly. If you ever need anything else, we are always here to help!
Nagaraj | Technical Support Specialist
I am new to selling digital products, but so far I am happy with my choice of Filemonk. I have found all of the answers to my questions about set up, and the support person I chatted with briefly was very helpful. Will recommend to my other e-commerce buddies.
The app is easy to use and support for issues or questions is easy and quick. Thank you to Sneha for helping me through DKIM authentication!
I love the beginner friendliness of this app. The prices are also a plus & I haven’t received any complaints so far.
The app works seamlessly. Customer service is some of the best I have received. I can't wait to get more products in store to use with this app. If you have tried others and son't like them, look no further. I couldn't be more happy with the integration.
Thank you so much for the wonderful review! I'm really glad to hear that the integration has been seamless for you and that you’re happy with the experience so far. It was great helping you add the download button to the order confirmation email. If you need any further assistance as you add more products, I’m here to help anytime!
Nagaraj | Technical Support Specialist
This is a great app. It works flawlessly. We had a minor problem, and their team fixed it fast. We at coolmoondesigns.com are extremely happy with the product and the support team is outstanding. I highly recommend this product.
Digital Downloads is the perfect solution for selling Digital products online and the customer service is 10/10, I would highly recommend.
Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. It was a pleasure for me to help out in migrating your orders and provide assistance.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk!
-Vishu / Senior Technical Support Specialist
