Digital Downloads ‑ Filemonk
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Reviews (505)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy-to-use, reliable solution for selling digital products. Setup is quick, the interface intuitive, and automated delivery of ebooks, PDFs, audio, and templates is fast and seamless, reducing support requests and boosting professionalism. Merchants value time-saving file management, customizable emails, EU digital sales support, fair pricing with a useful free plan, strong performance, and fast, proactive customer support.
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L'assistance m'a aidé et a résolu mon souci de DKIM pour approuver mon adresse mail. Cependant, cela a pris beaucoup de temps, environ 2 heures pour moins de 10 messages. Soyez patient si vous avez un souci.
J'aime beaucoup l'application et ses fonctionnalités, qui sont vraiment excellentes et répondent bien à mes besoins. Toutefois, le service client est crucial pour les utilisateurs, surtout dans des situations urgentes. Mon problème était assez urgent et cela faisait 3 jours que je n'arrivais pas à le résoudre avec les explications dans les paramètres. Donc, quand le service client traîne, c'est un peu décevant.
Malgré cela, l'application dans son ensemble reste super, et le prix est très abordable pour ce qu'elle offre. Avec quelques améliorations du côté du service client, l'expérience utilisateur serait encore meilleure.
Hey there! Thanks for writing a review and appreciate the kind words about the app. I totally understand the frustration with not receiving messages on time. When you worked with our team to set up the app, our average response time was in the 30 minutes range. Since then, we've made massive improvements - in process and team - and our average response time is now down to < 10 minutes. Which means that any issue, no matter how big or small, will be addressed fast. :)
Thanks again for using the app! And I hope that you can see the effects of our improvements here. Let us know if there's anything we can help you with!
-- Sandesh / CEO
Ich bin sehr zufrieden mit dem Service von Filemonk. Der Support war bisher immer zur Stelle, wenn ich ihn brauchte, aber das war auch erst zweimal der Fall, weil die App wirklich rund läuft.
We are just moving our digital content shop from another platform to Shopify. Since we are a digital-only shop this wouldn't have been possible without Kartiks Filemonk. His support so far has been fast, straight and always practical helping out without hesitation wherever we found limits. The little issues and needs that we have with the App like exporting, sorting and filtering files and products or multi-language will very probably be solved in future updates. Looking forward to see the shop start. Up to now tests have been working out very fine.
Thank you Kartik.
Mostly good. No issues worth noting.
Too fast !!!! Excellent
Great experience. Thank you
Very useful app. Works like a charm!
Such an easy and fuss-free app to use. Thank you!
Excellent App! Simple to use.
Thank-You
Easy and effective. Thank you
