Digital Downloads ‑ Filemonk
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Reviews (505)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy-to-use, reliable solution for selling digital products. Setup is quick, the interface intuitive, and automated delivery of ebooks, PDFs, audio, and templates is fast and seamless, reducing support requests and boosting professionalism. Merchants value time-saving file management, customizable emails, EU digital sales support, fair pricing with a useful free plan, strong performance, and fast, proactive customer support.
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I needed to sell customers .mp3 files as a product. I created the product pages in Shopify then used Digital Downloads - Filemonk to import the product .mp3 file and set up the link between the .mp3 file and the product page. Digital Downloads- Filemonk had all the capability I needed to review the product-mp3 file links and the .mp3 files to be sure every product was linked and links were correct. I had one product linked to two .mp3 files and two duplicate .mp3 files one of which was not linked. It was easy to fix both problems.
Great, affordable app! Very clear for both the business owner to use as well as for the customer who's buying the digital product.
I wanted our customers to only receive 1 email with both the order confirmation and the download button. At first, it wasn't possible to disable the mail sent by Filemonk so I reached out to Kartik. He updated his app in a day, to cater to our needs. On top of that he provided me with a new piece of coding that I could add to the Shopify order confirmation mail which would show an eye catching download button and would get the customer in the Filemonk flow.
For someone who's in online business but is not a web developer, this kind of support is GOLD!
Thanks Kartik!
I love this app. I recently started using this digital file app, which has been a game-changer. The installation process was a breeze, and I was up and running quickly.
I love the convenience of uploading my files digitally, and the app makes it incredibly easy. The user interface is intuitive and user-friendly, making it easy to navigate and find what I need quickly.
What I appreciate most about this app is its reliability. It delivers as described, and I always feel confident knowing my files are safe and secure.
Overall, I highly recommend this digital file app to anyone who needs a reliable and convenient way to store and access their files. It has made my life so much easier, and I'm confident it will do the same for anyone who tries it.
Probably the best download app on Shopify. It's very clean and simple, and the customer experience side of things is great. You can link digital products to physical products and make a very unique experience.
GREAT SERVICE!
Muito bom, recomendo a todos
デジタルコンテンツ販売には、これ以上ないほど優れたアプリです。
購入後にお客様へ送信される「サンクスメール」と、ダウンロードリンク付きの「ダウンロードメール」が別々に届く仕組みになっており、これがデフォルトではスパムメールに振り分けられることもあり、対応が少し手間でした。
しかし、こちらもカスタマイズが可能で、DNSレコードを変更することで独自ドメインのメールアドレスへ対応できるようになりました。DNSレコードの設定は一見難しそうでしたが、カスタマーサポートの方々が非常に優秀で、日本語でのチャット対応もスムーズ。2日間にわたって丁寧にサポートしていただき、問題なく設定を完了できました。
アプリ自体の機能の素晴らしさだけでなく、サポート体制の手厚さにも驚かされました。デジタルコンテンツ販売が初めての方でも、安心して運営をスタートできるサポートが整っています。安心して導入をおすすめできるサービスです！
素晴らしいレビューをいただきまして誠にありがとうございます！ Filemonk の使いやすさと、顧客に送信されるメールをカスタマイズできる機能を気に入っていただけてうれしいです。この機能を使用して、独自のカスタム電子メールから顧客に電子メールを送信していることを知っておくと便利です。弊社のサポートチームが喜んでセットアップをお手伝いいたします。
他に何か必要な場合は、いつでもここにいます。:)
- Sneha / Senior Technical Support Specialist
In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files.
UPDATE
Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone."
UPDATE 2
It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5.
Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again.
Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time.
I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true.
-- Sandesh / CEO
Fantastic customer support, all requests are resolved quickly. The app fulfils our requirements 100%. Easy to use. We have tested a few apps of this type, but this one is definitely the best. We can highly recommend this app.
Me encanta esta aplicación, soy nueva vendiendo productos digitales y me ayudaron con el early stage program para tener los beneficios de un plan a un menor costo. Todo el proceso para que mis clientes descarguen el archivo es muy fácil y amigable. Estoy muy contenta de haber encontrado esta aplicación
