Flyweight AI Chatbot & AI Chat
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Reviews (123)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high-quality, human-like support tool that handles complex, technical, and product-specific questions, product discovery, and order issues better than other bots. Setup is easy yet highly customizable, with strong multilingual support and accurate product recommendations. Many report major drops in tickets and calls, fast 24/7 responses, fair pricing, strong privacy compliance, and responsive, proactive support.
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Toll App mit genialen Funktionen
Sometimes the AI is not right or at least not 100% right or talks about things the AI should not have been talking about by giving unneeded info.
Sound bad he! But actually not so, because this is a matter of fine tuning with the tools we have available and these issues amounts for a very small percentage of the chats so far.
The majority of the chats are just amazing, they blow away my mind completely, the AI is way better then me in many respects:
1. The mount of knowledge it has is going beyond mine: we sell close to everything relating to coffee and the amount of different espresso machines and grinders can be overwhelming for customer. The AI is so able to help the customer navigate through all the different models, functionality and taste wise.
2. Unlimited patience: the customers who do use the chats sometimes spend 2 hours with the chat, something I would never have the time and energy for.
I had even a customer (forward to me via email) and complained that the AI bot was far more kind then me, hehe! so yes, I am actually learning from the AI how to respond, isn't it that funny?
The quality of the AI is very much depending on the team behind it, how they are able to fine tune the AI and give the tools so I can do some fine tuning as well. In this respect I think I found to right (Flyweight) team.
Lastly: about the subscription model:
The first 2 levels (Started and Pro) are based on the amount of traffic a site is getting: Right now we use Pro. The next level is called AI leader and probably soon we move over to that level because it is not based on traffic but on the amount of AI answers it is giving: 1000 included. Yes it is USD 99 but instead of looking at it as an expensive app (not so comparaed with some competitor apps) I now start to look at it as a cheap employee from which i can learn.
and I forgot to mention: Some competitor apps link the subscription model to which and how many pages are scanned and used for the AI. For me there is no point: The AI needs to be as accurate as possible no matter what kind of subscription you are using. Flyweight is using all data from your site and even from products not on your site. This is the best solution!
La estoy probando y parece que funciona bastante bien
Very easy to install. I tested it and does an excellent job in picking out the products. It understands in detail, the products in the catalog.
I love how this AI list my products based on the test question I asked it in the trial. The layout is nice, too. I look forward to the sales this AI will get for mew in 2025 and the new year 2026!!!!!
Honestly, I just installed this, super easy. Did my first search, amazing response! I could never provide the service this thing will for me. Epic find
So far, I would recommend this app. We are really happy with its features, responsiveness, and technical support. Great job, team!
smooth so far
Impressed how well this works, the AI knows everything, and if it doesn’t, it just forwards the request to us! Thought about adding a live chat before finding this app, so glad we didn't have to.
