Flyweight AI Chatbot & AI Chat
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Reviews (123)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high-quality, human-like support tool that handles complex, technical, and product-specific questions, product discovery, and order issues better than other bots. Setup is easy yet highly customizable, with strong multilingual support and accurate product recommendations. Many report major drops in tickets and calls, fast 24/7 responses, fair pricing, strong privacy compliance, and responsive, proactive support.
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really good app easy to use and the ai is amazing
The app and AI is very good. But their extra fees are a bit much for me. I spend a lot on ads and making viral content, some content gets millions of views, and that traffic shows up on my site. And Flyweight gets paid if I drive traffic to my site???? It does not make sense. Honestly, even with thousands of visitors a day I'd get 2-5 AI questions so it's not like everyone was engaging with the chat. Some holidays I'll get 100K visitors a day and I see no reason to pay FlyWeight for this. I canceled and moved on. Otherwise the app worked well.
Thanks for the honest feedback - it was a fair criticism, and you weren’t the only one who raised it.
We’ve since introduced pricing options based on AI interactions only, with unlimited visitors included. So no matter how much traffic your ads or viral content drive, you’re not charged for it - you only pay when the AI actually does work.
If you ever want to give it another look, we’d be happy to have you back :)
Game changer for our CX team. We integrated Flyweight across our Shopify Plus store and the impact was immediate — faster response times, fewer tickets hitting our human agents, and customers actually getting helpful answers. The AI handles product questions, order status, and routine inquiries without feeling robotic. Setup was straightforward and the team has been responsive whenever we've needed support. If you're running a DTC brand at scale and looking to elevate your customer experience without ballooning headcount, this is it.
As a company we tried a few others A.I Chatbot but they just did not measured up. Flyweight is the champion of them all.
We’ve had a very positive experience so far. The setup was straightforward, the interface is clean, and the AI responses are accurate and easy to customise. It integrates well with our store and improves customer support efficiency.
Die App ist echt gut, kann viel nimmt arbeit ab, und wenn Sie jetzt noch die Blogs interpretieren könnte wäre es schon fast perfekt.
I installed, set up, and tested the application with hundreds of questions, including tricky ones, and I find the app really great! You don't need to train the app; it connects automatically to your store and collects all the information. I'm happy with it, and on top of that, the subscription plans are fair, allowing a new store like mine to test it without a high cost and to gradually grow for just 1 dollar per month subscription. I think it's a smart approach.
Que la probe y esta muy bien estructurada y con la caracteristica que le puedes preguntar en varios idiomas y lleva directamente al cliente al producto o productos similares a los que solicita el cliente. Felicitaciones
Brilliant app, great AI responses. Better than all other AI agent chats on the Shopify app store.
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