Reviews (153)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to install and intuitive, often running within minutes with little upkeep. Many praise the fast, proactive support for setup, theme integration, and customizations. Reported benefits include notable conversion lifts, higher average order value, and quick ROI. Real-time social proof builds trust, urgency, and product discovery. Merchants also like the extensive customization, integrations, and reliable performance without slowing their sites.
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Review Day Two after install:
This is a great and easy to install app. Shows your customers how popular you are. Gives customers a nice little psychosocial boost to make a purchase. Love it!
Review One month later....
At first, I was really sceptical this app would actually convert customers. After exactly 30 days of usage....
- We had 164 new sessions due to this app
- Direct revenue of $1,519.47
- 16 Transactions directly attributed to this app
- Average Order Value of $94.97. Which is ~30% higher than our average order size.
It's paid for itself *MANY* times over. This app is a must install if you're serious about running an online store.
I usually don't leave reviews however I find an issue with how they change billing and charge you base on impressions then their system misreads visitors and charges you for visitors who don't come to the store. I upgraded a few days ago and then yesterday I receive a notification stating am 90% at my limit of 29,000. I didn't have that many visitors at my store because I wasn't running any ads at the time. The first time questioned it was mention of a glitch in their system but it was too late because I have updated it. I want to k=not be charged the fact I have proof their system is still glitchy and their system doesn't accurately calculate the traffic. I use to love this app until they made updates that turn this app into crap. I give it three stars and I'm being nice base on history before being kicked out for a month without being able to get back in after reaching out and a glitchy system
Hey there! Thanks for sharing your honest feedback! We're sorry to see you go, but just wanted to clarify a couple of things. The monthly limit of our plans is based on total impressions, with each notification shown counting as an impression. So, even if you didn't have 25k unique visitors, the ones you did have were shown multiple notifications while on your site. We do offer a number of options to prevent exceeding this limit. As far as the glitch, it looks like you were offered a credit to accommodate that. We do appreciate you sharing your concerns, and will absolutely take them into consideration for future product updates. Take care!
Not happy. We are on the "$49 per month" plan and have intentionally set a limit of 239,000 impressions in the app settings to guard against overages. Assuming any overage charges are retrospctive, December 2020 charges by FOMO were $129 (total of 317k impressions for Nov-Dec), January charges were $70 (total of 214K impressions for Dec-Jan). Why did Nov-Dec go so much above our cap (317k), and how is charging MORE than the next tier even justifiable? (1.2mil impressions for $99 vs. an ACTUAL charge of $129). Why were we charged overage fees in Dec-Jan with a LESS reported impressions than our cap (214k)? Shouldn't this only be $49 because it was less than 240k impressions? Of note are mysterious items in our bill called "Usage Fees"(?)... so now I'm going to have to go through the fine print and figure out what these are and why FOMO is charging us so much. $200 over two months for a product which we assumed would cost half that. Feel like FOMO writes their own checks. Disappointed.
Updated reply:
You signed up for our volume-based billing plan, which was stated in the signup terms. All users who install after March 2021 only have access to plan tiers and not our flexible plan. Once you exceed the impressions included in your plan, Fomo will halt on your site and you will have to manually upgrade plans to continue showing Fomo notifications.
Thanks and email us at hello@fomo.com if you have any questions.
Previous reply:
Hey WTF Notebooks, I've just sent you an email. You've been on the $49/mo plan for 2 months and the $99/mo plan for 1 month. You were not charged $129 for any billing cycle - I think this might be a timing misunderstanding. Here's a guide to how Shopify charges on their billing cycle: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#usage-pricing-plans.
Shopify's billing calls our premium plan tiers "usage fees" but they are simply the plan charges.
I've reached out with suggestions for managing your impressions so you can control your billing and pay only what you expect.
I have used Notify for a while now and I was very impressed with them. Then last two days came to my attention there are other apps out there offer similar functions with lower monthly payment. I tried them out and wasn't impressed with them. They were not user-friendly at all. Then I got a message from Ryan at Notify and he asked me for feedback. I expressed what I had seen from other apps and what I like to see on Notify for app development and improvement. Notify is actually working on these idea I bought up to Ryan. Right on! It means they listen to the needs and take actions upon for clients. I was very impressed. And I also asked him for help to make some adjustment on the notify apps at my shopify store. OMG, Ryan went extra mile and helped us all the way to make adjustment. This is a top-notch customer service right there!! I value custom service than just the money. And Notify has it! I highly recommend them to other store owners.
Ken
www.ironmancomputers.com
Fomo is incredible. I love their design and how they have credibility verification. Super simple to use but not lacking in any features. I highly recommend fomo.
Thanks so much for taking time to share your experience with Fomo! We're glad you're enjoying your experience so far!
IMPORTANT : the Fomo price plan (https://fomo.com/pricing) is not in line with what you see on this page. I received several additional charges ($ 10 each time) because I exceeded the notification limit (??). Rather than blocking you and suggesting you to choose a different plan, they charge you... And that famous $10 fee isn't mentioned anywhere on the pricing page or the terms and conditions, so you don't understand why/when/how... A very bad surprise because the bill goes up very (very) quickly... This business model is not fair.
Hi CV Market,
You signed up for our volume-based billing plan, which was stated in the signup terms. We have since removed this flex pricing plan.
All users who install after March 2021 only have access to plan tiers and not our flexible plan. Once you exceed the impressions included in your plan, Fomo will halt on your site and you will need to manually upgrade in order to continue showing Fomo notifications.
Thanks and email us at hello@fomo.com if you have any questions.
I have had notify installed for 2 weeks now and so far it has raised my conversion rate by .27%. I was hoping for more, but even that amount I am still happy with it! It has been worth it! I have installed other apps that people click on to help with conversion, but so far this is the only one that people have been interacting with. My only suggestions is that they include on the LIVE screen where you can see how many have clicked on them, if they could also tell me the conversion rate from one of those clicks. As far as I know, you can see it in Google analytics, however I haven't seen one come through. But there is no telling the benefit of conversion helping that isnt measured. People see that other people are buying...but may not click on it...but it still may encourage them to complete the sale. So, I looked at my overall conversion rate and it has gone up. Which always makes me happy when my conversion rate goes up!
Also I love the integration with Judge.Me....BTW, for all other merchants out there...stop paying for stupid nickel and dime you Yotpo and switch to Judge.Me. A Crap ton cheaper and does the exact same thing and Notify integrates with it. LOVE IT.
We ran A/B testing with and without Fomo for a couple of weeks, and found we had more page views and a much better conversion rate without Fomo.
I installed this app twice. No training comes up. Dashboard is not easy to use. I dont know what is special about this app. I have the same main feature running on my website for free; many apps for free do this. I was only installing because of a shoelace integrations. I will save the $29 unless I learn why should I pay over getting the same features for free.
I've had Fomo installed for more than a year now.
I still can't confirm that it's a must have or not.
I feel like a victim of the FOMO if I'm not using FOMO.
So I keep it installed.
If I look at the stats I get on the Fomo Dashboard:
200 000 views - 3 sales from those views.
Not really efficient at converting people into customers.
But I know that I can use Fomo in sync with Shoelace and retarget visitors on Facebook.
I think it's the only reason I keep it.
