Reviews (151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app streamlines invoicing by automating creation, emailing, and batch printing, saving significant time and paperwork. It handles large invoice volumes, B2B/wholesale, and complex tax/VAT needs with professional, customizable templates, multi‑currency, and multi‑language support. Many find it easy to use, even for non‑technical staff, value the generous free plan, and praise fast, hands‑on support with custom layouts and advanced VAT setups.
Refine
-
By rating
Exceptional customer service - consistent and followed up with all communication. Was able to help tailor an invoice for our company and made a huge difference with how we do sales. I had previously gone through four different invoice apps, and finally found this one!
Dear EZ Rides,
It is so wonderful to hear that you are satisfied with our application and customer service. Your perspective is meaningful for us to strive harder and do our best to bring our clients the best one of invoicing solution.
Thanks a lot for your kind words and we hope that you will have a great time with Fordeer.
Warmly,
Fordeer Team
I was looking for an app to email invoices to customers. This app, like many others, adds the following menu entries to the "More actions" pull down:
Print Invoice
Download packing slip (redundant, already provided by Shopify)
Download Invoice (redundant with Print)
Print packing slip (twice redundant)
Email invoice to customer is missing.
Dear Sequent Microsystems,
Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Printer here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned.
Kindly take note that we actually have Email Automation as an advanced feature, and by using it, you can send emails with attached PDF invoices to your customers automatically and easily. Since this is an advanced feature, it is only available in the Professional and Premium plans. Please make sure that you have upgraded the subscription plan before you try this advanced feature, sir/ma'am.
Regarding your review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. Moreover, as far as we've known, you did not contact our support team via live chat or any kind of contact to get assistance about things that it had not been known clearly.
Thus, we are trying to reach out to you, so please keep an eye on your email notifications and have an opportunity to discuss your requirements further. Our mission is always do our best to find the perfect solution for all our clients, and so please accept our assistance. Feel free to contact us whenever you want ^^
We are looking forward to hearing from you soon!
All the best,
Fordeer Team
This app is amazing... Highly recommended... While installing it, I thought it was a simple app, but after installation, I was very happy to see it working because it has many useful features and helps me print multiple invoices easily. Thanks to Fordeer for doing their best for us and making our work easier. And thank you Summer, you're the best!
Dear Smith Artist Productions.
It's nice to hear you had a positive experience with the app and that it did not make you disappointed.
It's also great to hear that Summer was able to provide you with the assistance you required to use the app's capabilities efficiently. We are delighted to hear that you found the app simple to use and that you value our efforts. We'll make sure to send along your kind thoughts to Summer and the rest of our team.
Thank you for taking the time to consider us. I wish you the best with your business!
Best wishes,
With love, Fordeer
I recently had the opportunity to use Fordeer's Invoice Order Printer app for my Shopify store, and I must say it has greatly simplified my invoicing process. Here's a brief review of my experience:
From the moment I installed Fordeer's Invoice Order Printer app, I found it to be incredibly user-friendly. The interface is clean, intuitive, and easy to navigate, allowing me to quickly generate professional-looking invoices for my customers.
One of the standout features of this app is its flexibility. It offers a variety of customizable invoice templates, allowing me to tailor the design to match my brand's aesthetics. With just a few clicks, I was able to add my logo, adjust colors, and personalize the layout, resulting in invoices that truly represent my business.
What impressed me the most about Fordeer's app is its efficiency. Generating invoices for multiple orders can be a time-consuming task, but this app streamlines the process effortlessly. It allows batch printing, saving me valuable time and effort. Additionally, the app integrates seamlessly with Shopify, ensuring accurate order information is included in each invoice.
Another noteworthy aspect of the app is its attention to detail. It automatically includes essential information such as order details, customer information, and payment status, eliminating the need for manual data entry. This not only reduces the chances of errors but also provides a professional and polished look to the invoices.
The customer support provided by Fordeer is excellent. When I had a query about customizing a specific template, their team promptly responded and guided me through the process. Their assistance was courteous, knowledgeable, and ensured I had a smooth experience with the app.
HIGHLY RECOMMENDED!
Dear WS CRABHOUSE,
Thank you so much for taking the time to leave us a 5-star rating with those kind words! We really appreciate your feedback and are glad that you had a positive experience with our services.
We strive to provide our customers with the highest level of service and it's great to know that we're meeting your expectations.
We value your business and look forward to serving you again in the future. Thanks for choosing us!
Best regards,
From Fordeer with love <3
Vertalingen werken niet, BTW nummer word niet weergegeven en de helpdesk gebruikt een vertaler zodat de sessie onduidelijk is en er geen oplossing komt. Ik heb een programmeur moeten inhuren om de vertalingen te wijzigen en de BTW op de factuur zichtbaar te krijgen.
Duur en slechte kwaliteit.
Hello there,
Thank you for your review on the Shopify App Store. We sincerely apologize for the difficulties you've experienced with our app and would like to address your concerns.
1. Translations issue in the app:
We understand that you encounteredd problems with our Dutch translations. While we have recently conducted thorough testing of our translation system, we clearly missed some critical issues. Could you please help us identify the sections or fields that were incorrectly translated? This would enable us to fix these problems promptly.
2. VAT Number not displaying on invoices:
As we mentioned before, our app supports displaying the customer's VAT number on invoices when the number is collected through our app. However, since you used a different app to collect and validate VAT numbers, our team tried to guide you on how to set it up with the features available in our app. Unfortunately, it seems that this guidance was not accepted, and you opted to hire a programmer instead. While we respect your decision, we regret not having the chance to resolve this for you ourselves. To improve, we’ve asked our development team to include clearer notes in our documentation regarding customization and compatibility with third-party apps.
3. Communication issue:
We use a translation tool from Crisp chat to communicate with non-English-speaking customers. If this caused any confusion, I sincerely apologize. You can always request to communicate in English directly with our support agents. Moving forward, we are working to hire multilingual support staff to better assist international customers like you.
We are deeply sorry for the inconvenience caused and appreciate your patience. Your feedback is valuable and helps us improve. Please feel free to share any additional thoughts or suggestions, and we’d be happy to address them.
Looking forward to hearing from you soon.
Best regards,
Fordeer Commerce
Funcionaba bien pero no se que están haciendo que borran tu configuración o no se actualizan bien las cosas. Seguiré usando la aplicación pero es realmente frustrante que hagan cambios sin aviso y que tengas que perder otra vez tiempo para dejarlo como lo tenías.
Hi there,
We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.
As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference.
Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.
Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan.
We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future.
We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Thank you for your candid feedback and continued support.
Kind regards,
Fordeer Commerce.
The app has functions that serve our business well when it comes to invoice generator apps. This app saves time and handles a lot of the work. Good app and customer service but still new to users. We hope the app can reach more users in the future.
Hello my dear Denparts,
First of all, we are humbly grateful to receive those kind words from one of our valued customers. To our team, we always believes that every customer deserves to be handled with respect, courtesy, and professionalism. Your response demonstrates our dedication to providing outstanding service, and we appreciate your acknowledgement.
We will continue to work hard to exceed your expectations and meet all of your needs. Thank you for your consideration and your nice words. We hope to serve you again in the near future.
Wish you and your business all the best,
Summer N. | Fordeer Support Specialist
Ive tried many apps and stayed with this app. First of all I really appreciate that it is free when you have 300 orders/month and 300 draft orders/month ,this really helps you out when you are just starting your business. The customer service is excellent, I had an issue that I could not figure out and they sent me screenshots of how I could fix it. Thanks!
Dear,
Thank you so much for your kind words and compliments. We greatly appreciate your positive feedback and are thrilled to hear that our team members have provided you with exceptional service. Your satisfaction is our utmost priority, and it is truly rewarding to know that we have met your expectations.
At Fordeer, we take great pride in our dedicated and hardworking team, who consistently strive to deliver the best experience to our valued customers. Your feedback serves as a motivation for us to continue improving and exceeding your expectations.
We are committed to providing you with even better service in the future. Our team will continue to work diligently to ensure that your needs are met and that every interaction with us is met with the utmost professionalism and care. We value your trust in us and will go the extra mile to make your experience with Fordeer outstanding.
Once again, thank you for taking the time to share your positive feedback. We appreciate your support and look forward to serving you again in the future.
Warmest regards,
Fordeer team
Best support you can find for the price in my opinion.
They have custom tailored options which would further enable scalability.
Fordeer, please never change!
Update 19th of June '24
-
Tessa helped me swiftly with some translation issue. Fordeer is ever changing and improving and I like that a lot. Look forward to work many years with you!
Hello my dear Glas Nu,
It's great to hear that you are satisfied with our application and our customer support service.
Your kind words are greatly appreciated! We are proud of our team members for always going above and beyond to provide exceptional service and deliver a positive experience for our customers.
We believe that every interaction with our customers is an opportunity to create a lasting impression, and we are thrilled to hear that we were able to exceed your expectations.
We will continue to work hard to provide you with the best possible service and ensure that your every need is met. Thank you for taking time and choosing us.
I wish you all the best with your business! Many thanks once more for your kindness <3
Warmly,
- Fordeer Team
Great app! Everything works smoothly, and there are enough customization for creating tax invoice
