Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app significantly cuts shipping costs versus Shopify and Canada Post, especially for Canadian‑to‑USA and LTL shipments. They like the seamless Shopify integration with automatic order import, fulfillment, tracking, and live multi‑carrier rates at checkout. Many find the workflow intuitive, with easy label and batch printing, pickup scheduling, and boxing tools. Long‑time merchants highlight reliable performance and responsive, hands‑on support.
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the measure of a business relationship is not how great things are when everything runs smoothly, it is how each side operates when things go sideways
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after 30+ years of shipping experience, clickship is unquestionably one of the worst “partners” i have ever done business with
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if you choose to do business with them, do so with the above in mind
UPDATE : posting a lengthy “we understand” PR response shows more effort in public perception then responding to emails and resolving the issues
We’re sorry to hear that your experience with ClickShip did not meet expectations.
We understand that shipping issues can be frustrating, especially when things don’t go as planned. Our team strives to resolve any challenges quickly and transparently.
We completely understand your frustration regarding the high tariff fees and the extended time it’s taking to have these matters addressed. Unfortunately, carriers are currently experiencing significant backlogs with U.S. Customs, which has been impacting the clearance process for many shipments. Due to these delays, customs-related billing disputes with the carrier are presently taking between 9–12 months to be resolved. We recognize that this timeline is far from ideal and truly regret the inconvenience it’s causing.
While we don’t have the ability to accelerate the carrier’s internal customs or billing processes, your concerns have been relayed to them, and our team is actively working with the carrier to have your shipments returned as quickly as possible.
I'm going 2 stars most times it is good but using ICS is a gamble ICS delivered 2 x to the same client on the third they sent it back "no such address" no refund.
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you experienced, as we understand how important reliable deliveries are for your business. Our team would be happy to look into this further and provide support, please reach out to our support team so we can review the details with you directly.
We truly appreciate your input and will use it to continue improving the experience for all of our users.
The ClickShip Team
Easy to use, offers us competitive rates from top carriers. It's easy to schedule pick ups.
Had a wonderful experience with my Clickship Customer Service Rep, Noor. Set me up, integrated my Shopify store with the shipping app seamlessly and had me set up in mins. Features are very user friendly and perfect for new and small businesses. Rates are competitive. Recommend.
Clickship saves us so much money on shipping and our representative, Kristina, is so quick and helpful when we have any issues with shippers/shipments. Highly recommend!
Beware if a product is lost etc cust service takes 3-6 months. In our experience closer to six months.
Poor customer service but otherwise shipping pricing is good.
Starla
Hi Starla,
Thanks for your review. We understand how disappointing it can be when the claims process doesn’t go the way you’d hoped. These processes can take time due to the multiple parties involved, but our team will continue to follow up and support you however we can. If you have questions or need further clarification, we’re here to help.
— The ClickShip Team
App works but good luck if you have a claim and there customer service will keep asking same questions without reading prior answers - takes 3-4 months to even get a claim resolved
All is good until you need them !
Hi there,
Thank you for taking the time to share your experience. We know how frustrating it can be when a claims process feels prolonged, especially when you’re looking for quick answers. These cases often require thorough verification and documentation, which can impact timelines. That said, we’re always here to help clarify or follow up if needed—please feel free to reach out anytime.
— The ClickShip Team
Hasan From click ship is great, and there software has helped us grow as a company so much! Very thankful for hasan and click ship
Clickship is the best shipping app! It’s very user friendly and they offer the best rates. Mawiz helped me setup my account and is available whenever I have any questions. I highly recommend using the clickship app.
Very useful . Save you lot's time and money.
