GLC Geolocation & GEO Currency

Dear Nar Blu store admin,

We’re sorry for the inconvenience you experienced with the currency selector on mobile.

After checking our system, we were unfortunately unable to locate any support ticket related to this issue, so we could not assist you in a timely manner. We sincerely apologize for that experience.

Could you please reinstall the app and reach out to our support team again? We would be happy to investigate the issue further and help ensure the multiple currencies display correctly on your store.

Best regards,
GLC Geolocation Team

Hi there,

We’re truly sorry to hear that you feel this way about your experience with our app.

We want to assure you that Gelacy is committed to providing transparent service and supporting our users as best as possible. We understand that misunderstandings or unexpected experiences can be frustrating, and we sincerely apologize for any inconvenience caused.

We would genuinely appreciate the opportunity to learn more about your concerns and help resolve the issue for you. Please feel free to contact our support team anytime, we’re here to help.

Thank you for sharing your feedback.
Sarah

Hi ZALCEN admin,
Thank you for taking the time to share your feedback. We truly appreciate your earlier support and are sorry to hear about your recent disappointment.

When we first launched the app, it was in its early stage with a more limited feature structure. Over time, we have continuously invested in improving the app by adding more advanced features, enhancing performance, and strengthening overall stability to provide a better and more reliable experience for all users.

To sustainably maintain and further improve the app’s quality, infrastructure, and ongoing development, we have implemented a revised pricing structure. Under the current Free plan, one language is included. For stores that require multiple languages and more advanced functionality, our Premium plans are available. Each plan is structured to align with different business needs and usage levels.

We would also like to inform you that we are currently running a promotional program that allows you to enjoy the full app experience for one month at only $1. This provides an opportunity to explore the Premium features and determine which plan best suits your store’s requirements.

Please understand that this pricing structure supports the continuous improvement, maintenance, and long-term sustainability of the app. Our goal is to ensure we deliver consistent value and high-quality service to all merchants.

If you would like assistance selecting the most suitable plan or have any questions, we are more than happy to help.

Kind regards,
Sarah
GLC Team