Reviews (5,558)

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is highly useful for launching and growing stores. It’s described as easy to install, with quick, reliable syncing to Google Merchant Center, Ads, Analytics, and YouTube—even for large catalogs. Many highlight time saved on feed management and ad setup, better visibility and organic traffic, and clearer performance tracking. Some report strong results when pairing it with Google AI and Shopify Sidekick.

February 24, 2021

I have had this app since August with no problems. Now I receive a message stating "Your account violated the circumventing system policy," and "We've detected suspicious payments in your account." I have not touched anything since setting up the account and received these messages. When I reach out to them, the explanations are extremely vague. I ended up deleting all merchandise, reentering my credit card information, making sure I do not have multiple ad accounts, and still cannot use Google Ads. The merchandise is not showing up in this app like it is supposed to. I really do not see how I benefit from the app and I see no purpose in having it. Not sure if this is a Shopify issue or a Google issue, in terms on how they connect. I just know I have no issues with using Facebook for virtually the same thing. I know I am not the biggest business, but Google needs to make things a little more user friendly.

PHAEVERS
United States
8 months using the app
Google LLC replied February 26, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable and truly appreciated. I'm sorry to hear of the struggles you are facing with the Ads account suspension. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

February 25, 2021

I like it very much it’s good to use I don’t know what to write I just need 100 words to be able to submit this review

Hair Boss Domo
United States
29 days using the app
February 27, 2021

Easy app to bring our DiLoro leather products in front of a large audience without spending hours setting it up. So far very happy with the process, looking forward to great results.

DiLoro Leather
United States
Almost 3 years using the app
Edited February 27, 2021

Just starting on this journey with Google. So far so good
Learning something new one day at a time.

The Next Shopping Place37.com
United States
12 months using the app
February 28, 2021

Google is a must. The app is easy to set up. It guides you step by step. Make sure you have sign up on Google Merchant first.

ShanPaulo
United States
38 minutes using the app
March 1, 2021

It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app

Grind Supply Co
United Kingdom
12 months using the app
Google LLC replied March 2, 2021

Hey there,

Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing.

I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence.

Kevin | Shopify

Edited March 1, 2021

Easy and quick. Already seeing the results. Especially when FB ads are just not working.Thanks Google.

Motohog
India
7 days using the app
March 2, 2021

super easy to install and very intuitiv. I don't know a better way to import all products and category. It's perfekt

digitale-luftbilder.de
Germany
34 minutes using the app
March 3, 2021

With help from a Google chat with Lester, we were successful in getting our products on Google. Thanks.

Easterngiftshop
United States
3 days using the app
March 3, 2021

i used to promote my products, and it works very well, if you want more visualization of your products.

Primarshop
Chile
Over 1 year using the app