Reviews (5,547)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is highly useful for launching and growing stores. It’s described as easy to install, with quick, reliable syncing to Google Merchant Center, Ads, Analytics, and YouTube—even for large catalogs. Many highlight time saved on feed management and ad setup, better visibility and organic traffic, and clearer performance tracking. Some report strong results when pairing it with Google AI and Shopify Sidekick.
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I have added the Google and YouTube app to my sales channel, and It is connected to my Google Ads account. It is tracking conversions for page view, search and begin checkout. However, it is not tracking conversions for purchases and adding payment information. The status also shows 'disconnected' for the customer events app pixels.
Hi - the Customer Pixel being disconnected is expected. This is a new feature rolling out in the next few months, by which time this will switch to "Connected" automatically for you. In the meantime, we are still tracking conversion events via tagging. If you are having issues with seeing all events come through and you use the app to set tags for you, we know there's a current issue with the new Shopify Thank You Page catching all the events. If you revert back to the previous version for now, this should fix your issue.
This would be better if it integrated the Google merchant reviews after purchase. You want people to have authentic reviews and have a system for it but you don't integrate it with the biggest platform.
Hi, this is a great callout. We will pass this request onto our product team and see how we can build that feature out! In the meantime, we hope the rest of the app is to your liking.
Ever since we moved to the new checkout experience and had to move from scripts to pixels, it never works properly. The pixel under 'customer events' just keeps getting disconnected even though in the app everything says that its connected properly. No response from support yet.
Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does display as disconnected right now, but it should not be affecting the functionality in any way -- simply by using this app, you should see your data flow through as expected, even through the new checkout experience. Once the feature goes live, you'll see this option become connected!
If you're having any issues, please add to your existing support case with the discrepancies you are seeing, but rest assured this pixel setting is coming soon!
The bulk edit shows items that are no longer in stock which is really inefficient. I want to filter these out or least sort the quantity column.
Why can I only edit some Google attributes in the bulk editor? Why can't I edit them in the product edit page in Shopify?
Be very careful when installing this app. I installed it, put in the information per Shopify request and it started asking for information that nobody has and before I could do any research it shut down my automatically started account. No warning, no chance to fix, just said I wasn't doing how it liked it and never told me how to fix it and it can be fixed wrong. Even worse, the only reason I did it was to assign my store to my account and the store I wanted, even though it let me connect, the location wasn't on the list. Completely useless.
I am coming from using Magento for many years and I have never needed YouTube to get Google Analytics working.
However, here on Shopify with this app it is impossible to set up Google Analytics without YouTube.
Anyway, I have created my "Brand Account (limited to YouTube)" as they call it now (see the note at the top of https://support.google.com/accounts/answer/7001996), but during the integration when it is time to choose the brand account and selecting the one I did create for the business, it errors with:
`Whoops! You're using an account that can't go here.
Reference code: es=ABAdc_iIhvK2ZAUWDqjIpeVqHbBtzFtg77o3S-SuSVaYbkqCFX2hkzoGnFRJpqWCRvGTmmexXpLjulqXJ1j1Z_ya7eArOENnYaIVsIECGEnUVdgDwqSXm5TKY-4vgJHAU5Quh6H2l9lK`
The reference code is alway random and the error itself is not immediately helpful at all.
I have spoken to the Shopify support people but they only suggest to check with Google. Google on the other hand it is impossible to contact as they always refer you to the community and can raise a question with the public.
I just needed Google Analytics set up...
Hi! Thanks for your feedback. You should not need to set up a YouTube Account if all you want to do is use Google Analytics. When you download the app, you can set up Google Analytics 4 during the onboarding and skip the additional programs. You won't need a YouTube Brand Account if you already have a Google Analytics account.
Send us a message so we can assist you further! In the App, you can click "Get Support" located on the upper right of each page in our app, or visit https://support.google.com/merchants/contact/shopify_3p_support_app and mention this review so we can help!
I'm extremely pleased with the app; it delivers exactly what it promises. I have been using it for a year now and have encountered only one minor glitch. Other than that, I'm very happy :)
Used this plugin to connect to google ads as well as GA4 but, but the ADS conversion data is not captured at all!
Thank you for leaving a review. While we are happy you were able to connect we are sorry to hear that Ads conversion tracking is not working as you expected. We have a support team standing by to assist. Can you please reach out to them here so we can better assist you: https://support.google.com/merchants/contact/shopify_3p_support_app
I will update this review to 5-stars if and when a representative from Google and/or Shopify provides a satisfactory explanation for why my tax settings to change from "No sales tax specified for any U.S. states" to "Sales tax specifiied for all U.S. states". Sales tax should be automatically or manually synced like Shipping settings. This bug has been present in the app for years and should be fixed asap.
Wrong! Google displays estimated sales tax in all cases, including when the merchant does not collect sales tax on some or all states. Again, the app shoudl follow the store's tax settings.
Hello an thank you for leaving the feedback regarding how tax settings are applied with the Shopify and Google integration. This is actually by design to prevent policy violations of merchants showing a higher price on their site versus Google.
A workaround that you can apply that should solve your issue is to apply tax settings directly in Google Merchant Center. After your initial linking of accounts between Shopify and Google, we will not overwrite your tax settings applied in Merchant Center. You can learn more about updating your tax settings in Merchant Center here: https://support.google.com/merchants/answer/160162
If you would like further assistance, our support team is standing by to help: https://support.google.com/merchants/contact/shopify_3p_support_app
Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.
In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127
We hope this helps and thank you again for the valuable feedback.
