Growave: Loyalty & Wishlist
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Reviews (1,288)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an all‑in‑one customer engagement tool combining loyalty, reviews, wishlists, referrals, and VIP tiers. They report higher repeat purchases, conversions, and trust, with flexible loyalty rules and customizable widgets. Setup, migration, and daily use are described as smooth, with reliable performance and helpful for both online and in‑store. Support is frequently praised as fast, proactive, and willing to handle customizations and complex migrations.
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Amazing customer service!! Questions are always answered quickly and simply. The team is incredible - thank you all for making my job easier :)
Hello Issi and the Franchetti Bond team!
Thank you so much for this — I really appreciate it!
I’ve shared your feedback with the team already, and we’re keeping things fast and simple on our side so it stays easy for you to manage everything.
Really glad it’s making your day-to-day work smoother🙌
Best regards,
Joel
Powerful app with lots of features for the cost. Lacks some of the user-friendly customizability that others have, but their team is super responsive and are able to help customize the look/feel very quickly. Just wish the internal theme editor was more robust.
Hi Jason and the BAR-U-EAT team,
Thank you for taking the time to share this. I really appreciate the balanced feedback.
Glad to hear the app is delivering value for you, and that our team has been able to help with the look when needed. Your note about the theme editor makes a lot of sense as we’re continuously improving our features to make the overall experience even better.
Best regards,
Wade
Growave Support team
Excellent service! The team was very helpful and provided the correct answer to my query. They did a great job resolving everything quickly.
Thank you so much!
I'm really glad we could provide the right answer and get everything resolved quickly for you. That's always the goal — make sure nothing stays hanging for too long.
It means a lot to hear the experience was smooth. Our team is here anytime you need help again.
Best,
Bina
After much research and deliberation, we went with GroWave for its feature richness and ease of integration and implementation. What we weren't expecting was the top-notch customer service. The team is responsible, detailed in their instructions and explanations and thorough in the follow-through. With their help, our tiny team was able to get it up and running -- rewards and reviews -- quickly and easily. A shout out to Begaiym Akmatova who has been outstanding throughout!
Hello team at Nápreva,
Thank you so much for your thoughtful review and for choosing Growave for your store!
It means a lot to hear that our features and ease of integration helped your team get rewards and reviews up and running quickly and smoothly. We always aim to provide clear guidance and reliable support, so we’re very happy to know your experience reflected that.
We truly appreciate the shout-out to Begaiym as well. It’s wonderful to hear that her support made such a positive difference for your team.
Warm regards,
Growave Support team
Growave: Loyalty & Wishlist is easy to set up and works seamlessly with Shopify. The loyalty program encourages repeat purchases, and the wishlist feature drives return visits. Support is responsive and helpful. Highly recommended for any store seeking to enhance customer engagement and retention.
Hello Magda and WOO.design team,
Thank you very much for your review!
Your feedback motivates us to continue adding new features to our app and to help bring our merchants’ unique ideas to life!
Thank you very much!
Best regards,
Joel
From the beginning of our 12-month journey with Growave, they've overpromised and under delivered. At the time we chose to install their app they had assured us the most important features we needed were going to be released within the next 30 days. Those features took another 180 days to be released, and even then, they weren't what had been described to us in our initial discussions.
To make matters worse, Growave appears to have been caught entirely unaware and unprepared when Shopify required them to have a separate app for B2B and DTC stores last year. As a B2B store platform we were told by one of their employees that we needed to push an update to our store for their app. Once we did so, we lost the entire functionality of the app, along with any history or reporting from prior transactions. It appears to us they instructed their employees they needed to force all the B2B stores off their DTC app, and hadn't yet begun to build a B2B replacement app.
In the months since, while attempting to work with their team to fix the problems they created - they've given our customers double the number of rewards they were supposed to have; their app has on multiple occasions allowed their discount coupons to be used multiple times on separate orders; and to this day we're still unable to download any of our store's reward data, with it taking multiple days to get the information sent to us from them.
This app has cost thousands of dollars in erroneous rewards given out along with the hundreds of hours required by my team to investigate and attempt to rectify the many problems their app has created for us.
Hello Pawradise Raw team,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how critical stability, timely task delivery, and accurate data exports are for your business operations.
Over the past year, significant platform-level changes within the Shopify ecosystem required structural updates across many apps, including ours. While this allowed us to introduce long-term improvements (including enhanced B2B data handling), we recognize that some timelines did not align with your expectations, and we regret the frustration this caused.
Our team has reached out to you directly to ensure your remaining request is handled promptly and efficiently.
Best regards,
Growave Support Team
The onboarding experience has been wonderful. The Growwave team were dedicated to the success of our Loyalty Program launch and assisted us every step of the way.
Their extensive customisation options suit our business perfectly and the support has been exceptional.
Hi Melissa,
Thank you so much for your kind words! I’m thrilled to hear that you had a great onboarding experience, and it’s truly been a pleasure working with you. 🌸
Warm regards,
Janet
مرحبا عزيزاتي كل جميلة جربت منتجاتنا يشرفنا ناخذ رأيك بكل حب
Hi team at Contessa Beauty AE,
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that you’re enjoying Growave and that our app has met your expectations. Your kind words truly mean a lot to us.
We sincerely appreciate you taking the time to share your experience. Knowing that we’ve been able to support your business is the greatest reward for our team.
If you ever have any questions or need assistance, we’re always here to help.
Thank you again for your trust and support!
Best regards,
Bina
Head of Customer Support Team
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شكراً لتقييمك الرائع بـ 5 نجوم!
عزيزتي الجميلة،
يسعدنا جداً أن منتجاتنا نالت إعجابك، وسعادتك هي أجمل هدية لنا. نقدّر من كل قلبنا أنك أخذتِ من وقتك لمشاركتنا رأيك بكل هذا الحب.
مع كل التقدير،
بينا
I've dealt with Sergio, Tim and Bak numerous times now and every time has been very pleasant. Very efficient in their responses and work. We've had a few technical issues after migrating to Shopify and they've made sure everything has run smoothly.
Highly recommend, great customer service.
Hi team at SisterOnlinestore,
Thank you so much for your kind words - they truly mean a lot to us.
I'm very glad to hear that your experience with our team has been consistently positive and that we were able to support a smooth transition to Shopify.
If you ever have any questions or need further assistance, please don’t hesitate to reach out - we’re always here and happy to help.
Warm regards,
Sergio
Growave Support Team
Our onboarding process with Growave was simply perfect. You were there for us every step of the way, answering every single question with patience and kindness. It feels great to know we have such a supportive team behind us. We’re really happy with the app and the outstanding service. Thank you!
Dear MARMOR HOUSE team,
Thank you very much for taking the time to share your feedback.
We truly appreciate your trust and are glad to know that the onboarding experience felt smooth and reassuring for you.
It means a lot to us to hear that our team’s support made a positive difference along the way.
We’re always here to help and are happy to continue supporting you as you grow with Growave. 🚀
Warm regards,
Growave Support team
