Growave: Loyalty & Wishlist

Worst experience I've had with an app or customer service.

We tried this app, but it just didn't cut it, plus it has quite a few bugs and limitations, so we decided not to use it..., even though it sounds enticing and attractive to have Reviews, Wishlist and Loyalty all in one integrated app - but nothing further from the truth. But I thought, fine, not for us, let others make what they will of it, but we will uninstall it.

And this is where the nightmare has started.

We are 3 months after uninstallign the app, and we have still not managed to get rid of this app. The app installs counless: metafileds, metaobjects, structured and unstructured, read and read-only metafields and metaobjects. Your website gets riddled with about 20-30 such fields in: prodcuts, variants, customers, orders, etc. + garbage code that affects your website's performance.

The worst part is that you simply can't remove them, even after the app has been removed. It completely messes up your website.

We have gotten in contact with them countless times: dozens of emails, hours wasted, back and forth with incompetent customer service (different people, so not just one person) who simply can't remove them, doesn't know how to remove them, and/or they think they have removed them but have no idea if they did or not.
They do not acknowledge the removal even after I sent them countless screenshots. I have also given them total access to the website, but they were still incapable to remove them.

Not to mention all the weeks lost while they say they will get back to you with an update, and they never do.

We have contacted Shopify support who have also raised this as a priority with them... still no result. Even Shopify can't hold them responsible. Shopify support agrees with me, and simply can't get a hold of them. Not even Shopify support has access or the power to remove all that garbage left behind by the app.

Absolute madness. 3 months in, and we still haven't got a resolution. They even stopped replying now.

I simply don't know what else to do, I'm desperate.

I didn't want to give this review but it has to be a WARNING to everybody else. DO NOT mess your website with this app, unless you want to cause irreversible damage.

I'm not even sure how they're allowed to operate on the Shopify app store when even Shopify support said this is unnaceptable.

I'm not sure how they got those positive reviews when their customer service is so abysmal.

Please, someone at Growave customer service get in touch with me, to look into this.

I've dealt with Sergio, Tim and Bak numerous times now and every time has been very pleasant. Very efficient in their responses and work. We've had a few technical issues after migrating to Shopify and they've made sure everything has run smoothly.
Highly recommend, great customer service.

Growave has been an effective solution for building customer loyalty, increasing repeat purchases, and collecting verified product reviews. The integration of loyalty, referral, and review features allows us to create a seamless customer journey from purchase to post-purchase engagement.

The platform is flexible and easy to manage, and the Growave support team has been responsive whenever we needed assistance. Overall, Growave adds real value to our Shopify store and supports sustainable customer growth.

While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later.

We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance.

Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation.

An utterly disappointing approach from a service we had trusted to support our business long-term.

I had a recent experience with not being able to contact support for about one month. Finally we connected and figured out why. They handled my problem with extreme efficiency and professionalism. Honestly, things were done in an almost instantly like in a live setting.

The app is great for our gift shop. Helps earn trust with our new customers by seeing product and store reviews. It's an easy way for us to reward customer as our business model makes it difficult to do cross-store sales. Had an issue and was easily able to get help from Wade. Thank you.

Outstanding Support & Huge Upgrade From SWYM

I switched to Growave after dealing with poor service and significant slowdown issues with SWYM’s wishlist app — and I couldn’t be happier with the move. Katrina from the Growwave team has been incredible throughout the entire migration process. She personally helped transfer all of my customers’ wishlist data over, and she did it with amazing attention to detail. Everything carried over seamlessly.

Not only was the transition smooth, but my site speed immediately improved. The wishlist feature now loads faster, feels cleaner, and blends perfectly into my storefront. The app itself is extremely user-friendly, packed with features, and offers a ton of value for the price.

Huge thanks to Katrina and the Growave team — exceptional service, great performance, and honestly a night-and-day difference from my previous provider.

It's not surprising there are so many glowing reviews. Growave is perhaps the best app we use on Shopify. We use it primarily to collect product reviews and to manage our customer loyalty program. It is simple yet has a lot of functionality. Maybe the best part is they have a knowledgebase that is ACTUALLY useful and their support team is extremely fast and ACTUALLY helpful. They are so much better than most call centers or web chat experiences I'm used to in the USA where it is impossible to get ahold of someone and once you do they do little to nothing to get you what you need. The Growave support folks have great knowledge and are quick to resolve questions or issues. Five stars from me.

We had a plan that didn’t quite match the pricing, but Maryam helped us work out a custom one that fit better! A lot of our customers really like the loyalty points and VIP tiers, and some of them have been coming back pretty often.

Working with the Growave team has been easy and pleasant. We actively use the Wishlist, Reviews, and Instagram UGC features, and everything integrates smoothly with our Shopify store. The support team is always responsive and helpful. Overall, we’re happy with the app thank you!