Reviews (706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Really simple to use. The staff is great at answering any and all questions and open to feedback from the people who use the service. Confident that this will only get better.
Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.
Gorgias always impresses us at Run Gum. From integrations, to chat, to automation. This is the best Customer Support app we have used... and we have used them all at some point.
Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!
Great platform for use with Shopify! Very friendly team and the platform is fully customizeable with HTTP requests and other integrations. Also displays data from Shopify nicely.
Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service
We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!
It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!
Works incredibly well. Will save you and your team countless hours. The integration and ease of use on Gorgias are unmatched. Plus their support is always available and happy to help!
Excellent software that allows us flexibility and is up to date with many integrations. During the COVID-19 pandemic they respectably offered relief plans in support of their clients.
