Gorgias: AI Helpdesk & Chat

We have tested other apps out there but none can live up to the great support of Gorgias AND how their hustling getting MANY app integrations!!

The backend is stupid simple to use, very easy to keep track of all the tickets, integrations and so on all in a simple drop down menu.

Ive sent in my recommendations and they have been very receptive.

Thanks again for an awesome app and looking forward to the additions!!

We were using Zendesk, which has a lot of features (that we didn't need/use). Our main reason for leaving Zendesk was because of the price.

Gorgias was easy to setup and transition to. We had all of our past emails saved in Gorgias and they provide everything we could need to assist our customers and it is much more affordable than Zendesk.

I am very happy that we made the transition and would recommend others to do so.

Our company switched from Zendesk to Gorgias when we were expanding our business. The on-boarding from Zendesk to Gorgias was incredibly efficient and helped my whole team transition. I love that they are striving to build what their customers need. Gorgias actually reaches out and asks their customers what they can be doing better and they take those reviews and actually make things better. Could not be happier with our switch.

Gorgias is not only visually easy to navigate but it is pretty straight forward with all it's features that provide great help for the company I work for.
The Customer Support is one of the best parts of using this also, not only available via Live Chat but also on email and they even provide service updates if there if some little bug occurs.
Overall, glad we have adopted this !

Nick
Bodega
www.bdgastore.com
Customer Support Manager

Gorgias is easily the industry leader and best choice. They are an innovative company with phenomenal support and product development standards. As a user, you will feel more like a partner. They are constantly putting the work to build the best tools to meet your needs. We use Gorgias with Shopify and it is by far the top live chat and support tool in the industry for startups all the way to enterprise. Alfred N Head of Operations Shikohin Inc.

Extremely happy that we switched to Gorgias. As a customer service manager, I can say with confidence that Gorgias has amazing customer service. Besides that though, it actually is a great platform with amazing easy-to-use tools. It's been a much better experience with Gorgias than any other platform we've tried. Very customizable, and if you need help setting up your tools, you can book a call with a Gorgias rep almost any time of the day. Love it!

Meilleur helpdesk pour des PME/start-up e-commerce.

Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs :

- Service-clients disponible
- Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall)
- tarification par nombre de tickets
- un outil très complet (macro, rules, csat notification, dashboard, vues).

Je recommande.

We have had a great experience using Gorgias. We switched over from Desk.com and have not been disappointed at all. We pay 1/5 the price and get more for it. Way more. Great product, great customer service. There are strong automation capabilities and all the features you would want to have your service desk equipped with. Highly recommend for anyone that has been tossing and turning over whether to choose Desk.com or ZenDesk.com. Be smart...choose Gorgias.

We absolutely Love Gorgias! The helpdesk exceeds our expectations. It allows us to automate simple tasks, organize and assign tickets efficiently and manage our customer service department with customer care in mind. On top of all that the support team at Gorgias is very helpful and always available to assist us with our inquiries. Would highly recommend it to any team looking to streamline their customer service process especially if you use Shopify for sales.

Very happy with this app and the support from the Gorgia team. Super tight integration with Shopify. It has enabled us to significantly reduce down the time we have been dealing with customer service and deliver better, more accurate and timely information to our customers. Its a win both sides. It a proven to be an effective tool in our shopify stable of core apps. The macros are great at speeding up tasks that could have taken 12 clicks to just two! Game changer.