Reviews (704)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
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Fantastic! Perfect for maximising your CRM into one APP. Excellent customer service.
We love Gorgias! Huge improvement over ZENDESK which should really rebrand as HELLDESK. Favorite feature is the social comment management.
Excellent support. Integration was as smooth as it could be, and functionality is very impressive. Solid app, solid company. Highly recommended.
Zoran Orestijevic was amazing! Helped me resolve an issue in about 5 min and made it very easy for me to understand by sending me a screen-recording!
Sent us an email to say they are TRIPLING the price we pay. Disgusting how they treat customers! Don't do it. They are too big to support startups now. This is an enterprise app these days.
Hello Team.
We appreciate the time you've taken to review our service, and we’re truly sad to hear that you've got such an impression about us.
We can assure you that we do care about all our customers, always striving to make our pricing plans comparable, and affordable so you can get what you opted for.
As explained by one of our team members, the price increase stems from changes applied to operating costs in this macroeconomic environment, also taking into consideration the financial aspect during the process of improving the existing and implementing new features, which will take your Gorgias experience to an even higher level.
Once again, we're sincerely grateful for your feedback, and we truly appreciate your understanding on this one.
Gorgias is wonderful - has reduced my customer service teams volume by a ton since switching off Zendesk. They also have been extremely supportive during the COVID situation. HIGHLY RECOMMEND!
Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.
Our favorite chat tool we have tried. It is not cheap but for the features it provides it works really well. Have been using Gorgias for 2.5+ years and happy with the service and so are our customers.
So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.
Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)
