Reviews (704)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a centralized, multi‑channel support hub with deep Shopify integration, letting agents manage orders and refunds in one inbox. Many highlight AI and automation resolving 30–50%+ of tickets, reducing workloads, and boosting CSAT while driving sales through pre‑purchase assistance. Reviewers praise macros, rules, reporting, and customization, plus responsive onboarding and success teams, calling it a game changer for scaling support without extra headcount.
Refine
-
By rating
Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding.
We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention.
A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.
Hi The Mandir Store team,
We’re sorry to see your rating and would genuinely like to understand what led to your experience.
We weren’t able to locate any recent support conversations from your account, so if something didn’t work as expected, we’d really appreciate the opportunity to look into it and help. Whether it’s setup, billing, integrations, or general usability, our team is here to assist.
If you’re open to it, please reach out to us directly at support@gorgias.com, and we’ll make sure someone reviews your account right away.
We value all feedback and would love the chance to improve your experience.
Hey Team ViX!
Thank you for your 5-star review! We truly appreciate your support!
You can always count on our team if you need any help! ⭐️
Thank you so much for your 5-star rating, Olyra! 🌟
We truly appreciate your support and are thrilled to hear you're happy with our service. If you ever need anything, we're here for you! 😊
Dear Veer Team,
Thank you for the 5-star review!
We're delighted to hear that you had a positive experience with us.
If you ever need anything else, feel free to reach out. We sincerely appreciate your support! 🙏
Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂
Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻
Dear Wild Nutrition Team,
Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us.
Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us.
Thank you once again, and have a fantastic day! 🤗
Dear Highland Tactical,
Thank you so much for taking the time to leave us a stellar 5-star review!
Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client.
If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it.
Thank you for choosing Gorgias! 🤗
5 stars speak louder than words!
We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟
