Reviews (38)
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Die Schnittstelle hat viele Probleme, synchronisiert falsche Beträge, falsche Konten, etc.
Der Support antwortet auch kaum und löst die Probleme nach mehreren Monaten nicht.
The app guides you with an onboarding process. But it does not set all the settings that it needs to function properly. I needed the support for this and it took us a bit over a week from the initial installation to fully working. Once all settings were done, it worked well and did exactly as advertised. First month was over, and the Quota did not reset. 0/0 available syncs. Im now waiting for a reply from support since 4 days.
So my honest feedback:
Support 2/5
Onboarding process 1/5
App itself once fully configured 5/5
Look and feel 4/5
Sehr freundlicher Support, noch nicht vorhandene Funktion für Synchronisation von POS-Verkäufen nach Bexio wurde innerhalb von einer Woche umgesetzt. Die App scheint Stand 12/2023 unter stetiger Entwicklung zu sein.
Funktioniert grundsätzlich sehr gut und Support + Beratung sind hervorragend. Feature Requests für die Zukunft können auch gemeldet werden.
Amazing Tool! With the help of the Helvy Support Team, we were able to customize the order invoicing process to only account for Swiss customers. Greatly appreciate the help!
Great app and even better customer support! We inquired about a feature that wasn’t available at the time, and the support team came through and implemented it just a few days later. Works perfectly, and we’re super happy with it!
The Multicurrency dosent work right in CHF and EUR/USD Exchange.
Also the Price is not fair. As in other of many bad Reviews you guys got it was always mentioned that the Price should be settled at 9.99$ or less.
this is simply ridiculous and unprofessional.
Please Fix.
Dear African Dreams Team,
Thank you for your review.
Our app handles multi-currencies by creating orders and invoices in bexio that reflect the currency used by the customer at checkout (including, but not limited to, CHF, EUR, and USD). If you encountered any issues with multi-currency management, please don’t hesitate to reach out to our support team at hello@helvy.ch. We’d be happy to assist you.
Regarding the pricing and other “bad reviews,” we believe you might be confusing our app with another one, as we have not received similar complaints on these topics so far.
We’re sorry if our app did not meet your expectations in any way.
Kind regards,
Helvy's Team
This is a great app that is simple to set up and use. It has all the functionalities you need.
Most importantly, it has amazing people behind it. It offers the best customer service I've experienced with app developers — very helpful and quick. Highly recommended!
Unfortunately, this app is essentially unusable in practice.
It already fails at the most critical point: support. There is no understanding of the basic processes the app is supposed to cover, nor any recognizable accounting knowledge. Questions about core workflows are either misunderstood or answered incorrectly, and the tone of communication is unhelpful and at times unfriendly. Support: 1/5.
From a functional perspective, the app is incomplete and poorly designed.
It does not support inventory synchronization from Shopify to Bexio, which is a fundamental requirement for any serious integration.
The overall concept is also not thought through: once you connect a bank interface, the invoices created by the app cannot be reconciled properly. Instead, you are forced to build a manual workaround using a transfer or clearing account just to make reconciliation possible. This completely defeats the purpose of automation and creates unnecessary accounting complexity.
In summary: good intention, but very poor execution.
If you value clean processes, proper accounting, and reliable integrations stay away from this app.
Der Support ist = 0. Die Schnittstelle läuft nicht korrekt. Die Rechnung in Bexio erscheint ohne Name. Unbrauchbar und diverse Kontaktaufnahmen mit dem Support bleiben ohne Antwort resp. wird man einfach vertröstet.
