Hertwill: EU Dropshipping

We have been using the app for over 6 months now and it has been a great experience from the very beginning. We love the selection of brands, new products and brands are added frequently, imports are smooth, orders are filled on time and delivered quickly.

In more than 6 months, we have only had 1 return and 1 exchange, which means that product quality and customer satisfaction come first for Hertwill.

Of particular note is the friendly customer service. The Hertwill team is always ready to help, answer any questions, and solve technical problems that may arise.

Overall, we highly recommend the app!

Bra produkter, enkel hantering på webbsidan. Tyvärr kostar det dubbelt att ha två shopar även om man inte använder alla produkter man betalar för. Detta var oklart i informationen som ges på hemsidan.

Over het algemeen tevreden.
Er worden wel geregeld verkeerde items verzonden, maar dan is ook niet perse te verwijten aan Hertwill, maar komt uit het merk zelf. Het wordt dan ook vaak keurig opgelost.

Ze beloven alleen soms wel dingen die ze niet na kunnen komen en dat is erg jammer, dat zorgt voor extra administratie vanuit ons en teleurstelling bij onze klanten.

Afgelopen maandag zouden de producten die ik een aantal weken geleden heb gestuurd verzonden worden...het werd beloofd per mail.
Je raadt het al...niets verzonden en communicatie blijft ook uit...

Än så länge bara bra. Fungerar bra.

Easy to work with, easy to connect, lot's of Premium brands available for dropshipping.

Incredibly easy to use this app en the support you receive from Hertwill is good and quick! Recomment using!
Also, shipments are quick and the order fullfilment works perfectly.

Wonderful! The integration is extremely easy, communication is great both in speed and helpfulness! Support answers all questions seemingly day and night. Would recommend anyone looking into selling EU products.

The application works really well, and orders are processed largely automatically. The ordered products have arrived to customers within the agreed timeframe. What’s especially great is how smoothly the synchronization between the online store and Hertwill works.

I am very satisfied with this dropshipping service. The ability to offer products from European brands is highly beneficial. All items come from trusted manufacturers, and the 2-year warranty provides peace of mind.

The integration with my Shopify store was straightforward, and shipping directly from European warehouses ensures quick order fulfillment. I also appreciate the professional support from the team, which responds promptly to any inquiries.

Overall, it's a recommendable solution for anyone looking to showcase European brands in their shop.

DI
steinkunstwerk.de

I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement:

- The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments.

- Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill.

These two improvements would significantly ease the workload of Shopify merchants.