A1: back in stock | sms alerts

Simple to use, useful and very impressed so far! Thanks guys!

Excellent Support! Works great and the best part is pricing!

What anyone wants in an app is configurability. The developer does not have to worry about meeting your needs because whatever it is you want to change, you can easily change yourself. I contacted them today and Alexander sent me nice directions to make the changes so the Back in Stock app looks exactly as I want it. I cannot think of anything I would want to change. Every website should have this app. It's that simple!

I needed a way for my customers to be notified when stock is out. I don't have enough help to track and send the emails myself. When I asked a Shopify Guru, they pointed me to Back in Stock, and I'm SO GLAD THEY DID!
The app is easy to use and very customizable. BONUS PLUS, the customer service is AMAZING!! Someone is always around to chat and answer questions quickly and walk you through whatever you are struggling with.
I wish all the apps were run this way. Thanks so much Back in Stock!!

Great app. Needed some help in the beginning to get it set up and the Spur-i-t team was responsive and helpful. I had to get some help from my team at Shopify to get it integrated into my store so that it fit the theme, but wasn't a big deal. You will want to edit the templates right away because they are written in broken English. Editing was also straightforward. I would have given this app 5 stars if there was a way to find out which customers that got emails ended up placing an order.

The app has proved extremely useful to us, and has helped loads of our customers during the busiest time of year for us - it definitely reduces the amount of work we do to keep users up to date with stock on popular items. Any issues that we have had have been ironed out extremely quickly - the last one sorted within an hour and a half from first contact; and that is not something that happens very often these days! Friendly helpful staff. The design of the widget is a little clumsy, but we've been able to adapt it nicely for our purposes all the same.

I've been waiting for a more reasonably priced app that would work with variants and In Stock Reminder ticks all the boxes. What would be the icing on the cake would to have the option for customers to let me know how many they'd like of each item. I have already suggested this improvement and the developers have taken on board my request, so fingers crossed this is a future development.

The app developers were exceptionally helpful and quick to answer all my questions.

Since installing I have certainly benefited by an increase in sales, would definitely recommend you give this app a try!

I personally love this app! Our customers use it frequently because we sell out so darn fast due to high demand. It kind of builds up an anticipation when customers know when the product is restocked. Sales skyrocket the day of restock because the customers that have been waiting a long time immediately purchase once they receive the notification. Also, the app has been an incredible tool to see which items are highly in demand. I can track which customers are requesting which items the most. I'll tend to restock the items that are in most demand based off the in stock reminder app. We have had thousands of customers use this feature and glad I've implemented it into the store.

The only criticism that I have for the actual app is the email notification the customer receives when the product is back in stock. The email is very generic looking and not really customizable. It doesn't feel personal or in tone with the brand I've created.

Terrible communication and customer service. Pushed out an update earlier this week, which seemed to break the app. Whenever we tried to get through, it would either give a 501 error, say that there is an "Internal Error", or just never load. Contacted customer service both on email and their phone line -- the phone line was no help, and on email it seemed like they didn't even read it as their "solution" was something that was not related to our problem at all. All of this happened a day before we had a big launch, and caused a negative impact to our business because 1.) we were driving users to sign up for the upcoming products, and they obviously couldn't and 2.) for all the customers that had previously signed up, we couldn't send email notifications out to. We had contacted our Shopify customer service managers, who then contacted the app developers, but all they got from this team was that the app was working fine. With such half-hearted help we will be looking for a new app.

Edit:
We originally gave a 5-star review, but after using this app for quite some time, we need to change to 3 for two reasons (1) The app has changed to notifying customers on an arbitrary 2-hour cycle. So products can sell out before app can send out the emails, leading to unhappy customers (2) when product variants are deleted there's no simple way to delete multiple subscribers/notifications if they've been contacted manually advising item is discontinued. In one instance we had 180 notifications to delete, we had to scroll through 6 pages of notifications to delete 1st person, and was then pushed back to page one. So had to scroll through 10 pages to delete 2nd person. Going to be a long day.....would be so much easier if you could filter by email address to speed process up. Thanks

Original post:
Great app! Easy, effective way to generate sales when stock is replenished, and an excellent info source when planning new purchases. And support team are really helpful and responsive.