Reviews (5,802)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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We previously used Tidio as a live chat feature on our website however, learning Shopify offered a live chat addition without an extra fee we though we'd give it a go. Features-wise it offers us nearly everything we previously used with Tidio however, the feature I miss most is the search function. Messages from customers are still held within the system after the customer is no longer active however, should you need to contact that customer regarding something you have to scroll through (in our case) hundred of messages to locate that same customer. As time goes on and more messages are received this only becomes worse however, its really not the end of the world. The positives far out-weight the negatives in this case!
Hey, there! Thanks so much for taking the time to leave a review for Shopify Inbox! Any feedback for Inbox is always appreciated. It's great to hear that the app has been fitting the bill for most of your needs! Your request for a 'search' function is a great idea, and actually something people have brought to us before. I'm going to pass along this feedback to our Development Team so they can look into building this functionality in the future. A temporary solution to consider is using the Crtl+f function on your page with your conversations, as it may be able to help you find those older conversations quickly. Let us know if you have any additional feedback for us! -Imogen, Shopify Support
I use this app to communicate with my customers and so far this is the best app I have used for this purpose.
I'm delighted to hear that you've found Shopify Inbox to be an efficient way of staying in touch with your customers, which is a great way to facilitate sales and earn repeat purchases from your clients! Thank you for taking the time to write your review and I hope the app continues to be of use to you and your business. -Victor, Shopify Support
Only thing i wish you could do is archive the messages or have something to clear them after you have replied
Hey, there! Thanks so much for this feedback. While archiving messages is not currently available on the desktop version of the app, you can actually do this using the mobile version. You can find out more information on how to do this here: https://bit.ly/3HZv7po under "manage conversation status". Hope that helps! - Brie, Shopify Support
The interface is unnecessarily complicated. Too many screens have to be navigated to accomplish knowing if there are messages or even replying. However, it is useful and we will continue using it. Recommendation - make the dashboard the place linked to messages and be able to respond much more easily.
Hey, there. Thanks so much for taking the time to write a review and provide us with this feedback. I'll be sure to pass these points on to our development team to be considered for any future updates. Thank you! - Brie, Shopify Support
The chat feature is a good feature. It gives customers (and owners) a chance to ask questions and give answers, if not right away, within a reasonable time.
Hi, Knitting Closet! I am so happy to hear our app is working well for you. Thank you for taking the time to leave your feedback. -Ivy, Shopify Support
I'm going to go out on a limb here and rate this app 5-stars because it holds enormous potential. Here is a list of low-hanging fruit for Shopify: 1. I can't add link titles to FAQ;
2. I can't launch live chat when users click a button or link;
3. Add support for inbound emails.
Hi, Vidlogix. This kind of feedback is so valuable to us, thank you for taking the time to relay this. I will be passing these suggestions onto the dev team. -Ivy, Shopify Support
Game changer really helps me scale my business and pull in extra sales. The ability to suggest products and share pictures is very valuable.
Hey, Recovery Chip! Really glad to hear the app is working well for you. Thanks so much for your feedback. -Ivy, Shopify Support
I like the app because it helps me communicate with customers quickly which in turns increases sales. I also like that you can assign a team member to answer the chat.
Thank you so much for taking time to write this review, I am glad the app is working well for you! -Ivy, Shopify Support
launched my website and made my first sale after 3 days! That may not sound like much as to other businesses, but it was for my small business and this chat was what made it happen because I was able to chat with the customer and she placed the order! so happy
That is awesome, so glad to hear the app is working well and has helped to secure orders for you. Thank you for your feedback. -Ivy, Shopify Support
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
