Reviews (5,802)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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It helps me to communicate with my team when out of office to better assist my customers. Better communication flow
I am so glad to hear the work flow works well for you. Thank for taking time to leave this review. -Ivy, Shopify Support
I already had a "Contact Me" link on my site.
Since adding the live chat, customer interaction has gone up considerably.
Many have resulted in immediate sales.
Great to hear customer interaction has improved, thank you for taking time to leave this review! -Ivy, Shopify Support
We really appreciate this email app. great to have it for instant access to our students. thanks from the Canadian Barista Institute.
So glad to hear the instant access works well for you, thanks for taking time to leave this review! -Ivy, Shopify Support
Till now, it is perfect. Very fast and convenient. It would be better if the page display icon can be fixed in one position, the suspension is very affecting the appearance.
Thanks so much for this feedback! -Ivy, Shopify Support
It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?
Thank you for writing your review and for sharing your feedback with us here. The Shopify Inbox app can be downloaded and used on iOS and Android devices, so you would not be able to use the app on a Huawei device that doesn't use either of these operating systems. -Victor, Shopify Support
Helpful for fixing customer queries in real time. Allows us to stay on top of our communications and deliveries.
I'm delighted to hear that the Shopify Inbox app has allowed you to better manage communication with your customers and stay on top of queries as they come in. Thank you for writing your review and sharing your experience using the app here. -Victor, Shopify Support
Amazing, just installed this, works way better than FB chat! I like how you can add a product in there and how it tracks and shows what page the consumer was on when they clicked chat!
**** TO IMPROVE PLEASEEEEEEE!
Give an option to report SPAM---I'm getting 40% of my messages from developers and apps trying to sell to me!---I want to be able to block them. This is only for consumers, there should be a penalty to whoever gets blocked (e.g. companies trying to solicit business), I hope you add this block/spam feature.
Thanks so much for this feedback, it is great to have this suggestion regarding blocking spam. I will be sure to pass this onto the developers! -Ivy, Shopify Support
I am using this app to talk to customers/shoppers who visit my store. Generally I like it. Would be nice to be able to set the app to pop up on my PC screen whenever someone sends a message. Most of the time, I do not see the messages immediately. Also, a bit of a tutorial on setting it up, etc. would be very helpful going forward. Bottom line, you're on the right track here - I like this app a lot! Kudos!
Thanks for taking the time to leave us a reply, Electricbyke! We're happy to hear that Inbox has been bringing value to your business! You have some great suggestions here, and we always appreciate feedback. I'm going to pass these suggestions along to our product development team so they can look into adding them down the line. In terms of a tutorial, we do have our help document that goes over set up steps (https://bit.ly/3sdVbaF), but we recognize that additional resources may be helpful for some. Thanks again for your review! - Imogen, Shopify Support
I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.
Hey there, Modish! Thanks for taking the time to leave us a review for Inbox! We're so happy to hear that Inbox has had a meaningful role in helping you enhance your customer care practices for your business. Customers love being able to speak to businesses, and we're happy we were able to help you build these types of special relationships with your customers! -Imogen, Shopify Support
This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.
Hi, there! Thanks for taking the time to leave us a review. Your photo upload suggestion is certainly a great idea of a feature, so I'll be sure to pass that along to our development team for their consideration. Images can be helpful when it comes to supporting folks, and getting context around issues, so I understand the desire for this entirely. Thanks for the suggestion! -Imogen, Shopify Support
