Reviews (5,803)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.
App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!
Thanks so much for taking the time and writing this review! We're delighted that you're enjoying our app and it's meeting your needs. We appreciate your feedback about having more customizations and an away mode, and we'd be happy to share these suggestions with our development team. Much appreciated! -Elias, Shopify Support
Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.
My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.
Hi there, Soaps By Us! Thanks so much for taking the time to leave a review for us, and for Inbox. Chatting instantly can be a challenge sometimes, especially when you're trying to make sure both you and customer are available. Thankfully, when using a mobile device, and even on desktop, you can enable push notifications so you can be alerted whenever a customer chats in via Inbox. So instead of a text alert, you get a little push notification! You can look into how to set up these notifications at this link here: https://bit.ly/3GrH4mc. -Imogen, Shopify Support
Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!
Overall, I love being able to take chat messages. However, I wish we could choose who receives notifications (certain people in our shop are designated to run the chat, but everyone receives the emails).
Hi there, Different Roads. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your email situation here and you should be able to pick and choose who gets notifications from Inbox. You can invite staff members to Inbox from your Inbox at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list that are receiving emails, double check their permissions in the 'Users and Permissions' section of your Shopify Admin. If they don't have app permissions for Inbox there, and are still receiving emails, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
Very easy to use. Convenient for the seller and customer. Would definitely recommend to other sellers
Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site
Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!
Hi there, Charlie and Fox. Thanks for leaving a review for Shopify Inbox! We're so happy to hear that the app has been good to you! We agree that having a filtering feature so you can address messages from particular sources would be nice to have. I'm happy to say that I've passed this feedback along to our Product Team for their consideration. Though I cannot comment on any timelines, you can feel confident knowing that our Team sees the value of such a feature. Thanks again for your review! -Imogen, Shopify Support
Email Notification settings for new chats and new messages for existing chats are very limited. It is easy to miss a new chat or new message from a customer. There are Push notifications available if the iOS/Android app is installed, and there are Desktop notifications you can enable for Chrome, but what this app really needs is an actual Settings feature for Notifications.
Hey, there. Thanks so much for leaving a review for Shopify Inbox. We appreciate your feedback regarding the notifications you receive when being told about new messages and chats. Feedback such as what you provided us helps us build Inbox into something better with every new update, so I'm happy to take this feedback to the team for their consideration. Thanks again for your feedback, and if you'd like to leave us any additional feedback, feel free to do so. -Imogen, Shopify Support
