Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.
So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.
Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: https://bit.ly/39B4X03. Cheers! - Brie, Shopify Support
Shopify's Inbox app is very clean, straightforward and does what it should! I am pleased with it so far.
Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions
Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window
I'm delighted to hear that you've been enjoying using the Shopify Inbox app and I hope it continues to be of use to you, and that it continues to help you convert more sales!
In terms of the photo function, I can see why having it added to the chat option would be beneficial to both you and your customers, so I will be sure to pass your comments onto our team who develop the Shopify Inbox app. Thanks again for your feedback. -Victor, Shopify Support
Great built-in solution from Shopify that allows you to directly talk to customers. It has been very helpful as it allows us to give our expertise and advice to clients when it comes to professional gear.
Paul from Mattress Micks gives thumps up to this App, I find it very helpful when chatting with customers, sending them products and of course discounts.
Very good so far. Quick communication w/ customers while they are in the store. Converted 2 sales on first 2 convo's!
We have been looking and testing chat inboxes for such a long time. Thank goodness we found and tried this one. Absolutely everything you need. You will however need to be patient and allow some time to set this up. For those who are not computer savy, I understand the frustration but it is worth taking the time to Youtube and Google answers if needed. Or reach out to support. We integrated this chat with our Instagram and Facebook messaging platforms (which Shopify guides you through). You will also need to add the mobile app so your messages come through 24/7 if you wish them too. Love the instant replies and the features. Thank you Shopify team.
I love being able to easily communicate with my customers through this app! It has been very beneficial.
