Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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I use this app to consolidate all enquiries about our product (ex. email) It makes it easy to talk to customers directly and in a timely mannner.
all good lots of features and happy days thank you .................................................................................
I use this app on our store. It's useful and the response time helps us to serve our clients better.
I enjoy that I can quickly interact with our customers and directly link or recommend products to them.
Loved it, it has separate mobile app as well. i wish it has more features and some more functionality.
Not really impressed. Seems to slow site down and when I asked for help to change the Chat with us to Chat with me, I got a canned response that didn't address the issue.
Hey, Andrea. Thank you for taking the time and sharing this feedback with us! Though the site speed could be contributed by multiple factors, we'd recommend testing the performance using different devices or networks. If you're still experiencing issues with the performance/speed, then we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request.
As for adding a custom greeting message, we've got a step-by-step guide on that right over here: https://bit.ly/2AWw5VA. If you need further assistance with changing the appearance of Shopify Inbox, don't hesitate to get in touch with us. Cheers! -Elias, Shopify Support
Brilliant except kit used to help me. I would like some more help to enhance my sales please. I am learning as I use it but need someone to help me
Hey, there. Thanks so much for writing a review! If you'd like to learn more about how Shopify Inbox can help you with customer conversations and increase your sales, then we've got a detailed guide on that right over here: https://bit.ly/3tVRI0N.
That being said, if you need more help with enhancing your sales using Shopify Inbox, then we'd be happy to further assist you via callback, live chat, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
Fantasic and efficient was to be able to respond to customers and completly integrated into Shopify website with options
Ability to answer queries from various platform is super interesting. Keep up the work to include more platforms like Twitter, Tiktok. Also we need more automated message.
Can't run an online business without it. It's an integral part of sales and communication with new and existing customers.
