Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Of all the live chats, this one is one of the best. The biggest issue I have with it is the lack of support for people to send emails directly in. If they had this I would definitely use it, however due to the lack of this I still require some other software to manage when people reply to emails that are sent.
Hello! Thank you for taking the time to share your feedback with us, and I'm glad to hear you are enjoying our app so far. I definitely understand your need for additional email support within the app, and I'd be more than happy to pass this along to our development team for consideration. -Olivia, Shopify Support
no support for language translation. what a fluke. other than that quite good
no workflow on top of a default FAQ.
Hello. Thank you so much for writing to us and sharing your experience. It is very helpful to know how users prefer to work with our app, and I've made sure to pass your feedback along. -Olivia, Shopify Support
I really like this app for customer relations. I use it for customer chats through our website and Facebook.
Great app! Works well and has helped increase my sales. I use it almost every day on both my phone and desktop and allows me to communicate with my customers quickly and anywhere!
so far i love it, its efficient and quick. it gives a more personal feel on my website, and i love having a quick way for my customer to reach me :)
I just started using it a few weeks ago but it seems to be working well so far! I like that it will send responses to the customers email if I'm not available to respond right away
Great app saving time to reply on messages coming from Facebook / Instagram channel and also it have great features to sell directly in the chat. Downside is that the appearance could not be customised (styled).
Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.
Thank you for writing your review and for sharing your feedback with us here. It is possible to set an away message within Inbox, and when you set it to active the message will automatically send to customers. You can therefore just toggle the message to be active whenever you take lunch or step away for a period. You can read more on how to do this here: https://bit.ly/3IjTi2E. -Victor, Shopify Support
I like how I can access my stores chat on the computer or on my phone. It helps me run my own CS without hiring someone, because I can literally engage with my customers from any point in my life.
Everything works great, and that is the most important thing to me. Correspondence with customers is easy with this app.
