Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
Refine
-
By rating
great app, it's a great way to communicate with the customers. do not know were I would be with out this app
Great app but need more flexibility. Please add ability to add collections (not just products) and link to pages (instead of full URL) on shopify site within instant answers and when replying. Please also add ability to integrate chat in contact us page and as a link to pop open a chat box from anywhere (e.g. from product page) vs. just the static icon floating at the bottom of the page. Please allow more customization of the chat button including text / font / bold and outline color so for instance a black button shows up when over black because there is a white outline.
Hey there, Keytags. Thanks for taking the time to leave a review for Shopify Inbox, and thank you for all of the great feedback you've provided us here. You've shared some really solid ideas, so I'll gladly hand these requests off to our product team for their consideration. I can't comment on if these features will be added, but you can trust that the appropiate folks behind Inbox will be aware of what you've shared. Thanks again! -Imogen, Shopify Support
Definitely simplifies our lives. Instead of having to provide and control user accesses to multiple inboxes from different platforms, you can do it all here while also assigning it to a specific user within your shopify organization. very practical!
Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once.
If it's possible to make it more lightweight I can easily see a higher rating.
great app recc! Managing social media message at once and saves you so much time while turn messages into customers! It would be great if could integrate with your email provider. 5 stars
It was a great trial we had for this product... we may use it in the future. For now we will explore other options
Very smooth integration into website, mobile and desktop. Real-time. Looking forward to many conversations and sales!
Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.
Very handy, and useful app to have to offer customer service to my customers. Highly recommend having in your shop.
This app is very important as it helps connect with potential clients while highlighting the items in their cart.
