Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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The app works pretty well. No need for any other chat box. They make it easy to send products and any other helpful information to customers.
I love that the customer question came directly to my email and allowed me to respond to him in real time. We thrive on providing excellence and this allowed me to do just that! Love it!!!
I just loaded and so far like it! Really like the add product option!
We have already converted orders in the first 48 hours.
Would be nice if I could respond to chats on my cell! It does not optimize for the cell phone. Also would like chat notifications on my cell.
So much better than the chat app I was on and much cheaper!
Steve
Hey there, Tianello! Thanks so much for taking the time to leave us a review for Inbox! I'm happy to let you know that you can actually download and install the stand-alone 'Shopify Inbox' app to your mobile device, so you can answer chats and get notifications on when new messages come in. I have a document here that you can use to learn more: https://bit.ly/3sdVbaF! -Imogen, Shopify Support
Great Shopify application message contact online integrate with Facebook and Instagram in same box , thank you Shopify Team Brilliant .
Very useful app. Please add a feature to mark multiple conversations as complete at the same time. Keep it up.
Just started with this app. but so far so good :) In the process of learning and understanding the possibilities with Shopify Inbox
amazing and very easy to use.
The product's attachment makes it easier to communicate to customers.
Looking forward to having more features in the future ..
This app has been incredibly helpful in giving quick support to customers while they're actively shopping on the site. I wish it were able to give more insights about the customer while I'm chatting with them. It does give some details about items being added/removed to the cart, but I wish I could know what page they were currently on and exactly what items were in their cart so I could better understand issues they may be experiencing.
this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star
Hey, there! Thanks so much for leaving a review for Inbox! We're happy to hear that you've enjoyed the app so far! Your idea about building a web-app for Inbox is a good one, and honestly not one I've heard before. I think it would be worthwhile to tell our Product Team about this request, just so they can have it on their radar! I can't comment on if this feature will come into existence, but I'm happy to put it on the radar of our team! Thanks again for your review! -Imogen, Shopify Support
Very easy to navigate and useful to communicate with customers. We are very pleased and happy with the app!
