Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Very handy, and useful app to have to offer customer service to my customers. Highly recommend having in your shop.
This app is very important as it helps connect with potential clients while highlighting the items in their cart.
Loving the simplicity and ease of this app and am excited about its possibilities. I hope that it can record sales based on customer service agent chats.
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I'm happy that my customers are able to reach out to me at any time without sending an email. We are definitely getting more inquiries about our product. I downloaded the app to my phone, but it seems there is a lag in time, and most of the time, it says the customer is now offline and my message will be sent as an email. I'm not sure if I can fix that. I guess its time to check out Shopify Community to see what other people are doing with this feature.
Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.
Simple and easy to use. Notifications are available which makes it easy to use. Much recommended for all small business users.
This is feature is amazing! I wish the 'contact us' form would flow into Shopify Inbox, too, as to reduce the number of inboxes our team has to check. I think a Desktop App for Macbook would be useful, too.
Hi there, Paper Pieces. Thanks so much for taking the time to leave a review for Shopify Inbox! We're happy to hear that you love Inbox! Thanks for providing us these great pieces of feedback on linking Inbox to your Contact Us page, and your idea for a desktop app for iOS. I'm happy to pass this information along to our product team for their consideration! It's ideas from feedback like this that allow us to continue to build and better our products, so we appreciate what you've shared with us! -Imogen, Shopify Support
This is a great addition to our B&M business website! Very valuable free addition to Shopify and it much appreciated!
It has facilitated my customer service experience and growth in sales by helping my customers on their doubts.
