Reviews (5,804)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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It is a great app for Shopify chat boxes. It has all the features needed. it even increase converstions. thank you very much
I really like this app. But sometimes you have to log in so many times to get to your messages. Would love it if there was a quicker way!
Its so useful and the integration with social media means I can reply to customers asap. The automated tracking is the best. I am very happy!
It is easy to use, and helpful for our customers. Would be nice if we were able to see order details within the app instead of having to jump over to a new tab and look it up.
We really appreciate you taking the time to write your review and I am glad to hear that you've been able to connect with your customers using Shopify Inbox. I can certainly see why being able to pull up the customer's order within the chat would be helpful and I will be sure to pass your comments onto our development team for their consideration. Thank you for reaching out. -Victor, Shopify Support
I have found the Shopify inbox to be very helpful to get back to customers when they are on my website and have questions that will help them with their purchase options. Even if I miss them at the time they are on the chat, I can always respond thru email.
Before I can open "in box" on home page, now I have to go to App and Sales channel to open it. It is more steps
Shopify Inbox is efficient and excellent, this app is absolutely essential at creating excellent purchasing experiences and assisting customers through the purchasing process.
It is nice app to use, I wished it had more options such as multi-image attachment or files during the chat, also you should ad a search box to find the products from our website and suggest certain products out of our catalog to the customer right there and then otherwise we have scroll up and down thousands times to find one product. also the title of the subject line is cut half way so we do not know what products the customer is inquiring about and there should be a link to the product to our website in case we need to check details of the products with customer.
I'm delighted to hear that you've found Shopify Inbox to be a useful app to use, and we also appreciate you taking the time to share with us your feedback on how the app can be improved. I will be sure to pass your suggestions onto our development team. Thank you for getting in touch. -Victor, Shopify Support
It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.
Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.
