Reviews (5,800)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Meh. Not seamless. To many screens before I get to inbox. I don't like frames. Would like to be able to resize frames to my liking.
Thank you for taking the time to write your review and for providing us with feedback on how Shopify Inbox can be improved. I can certainly see the benefits of having more control over frame sizes and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
This app works perfect for us.Keeps us in touch of customers and close sales faster. Love all the features
The app is okay. But we need to be able to customize it more. Because I want to add a button on the product page instead of being always active on the website. We need a bit more functions like z index and custom placement possibilities.
We appreciate you taking the time to write your review and we thank you for providing us with feedback on how Shopify Inbox could be improved for the benefit of your business.
I know that having more control over customization is a popular request we have received from merchants and this is something we may allow for in future updates. I will submit your comments to our development team and I hope in future this is something we can do to help improve the app experience for you and your customers. -Victor, Shopify Support
This app is the most significant improvement to my store since the "If You Liked That, Then Try This". Smart, efficient, my customers like it, and I like it as well. However, it now means I can never be away from the store, since it works beautifully on my mobile device as well.
I am getting used to it. It takes a little time to fully understand the potential.
The app is good. The instructions and video could be much better.
so far it's great.. it allows me to answer a customer question as they are shopping. I really love that it then shows me what they are putting in their cart, so that I can potentially make other suggestions. I get way too many solicitations for marketing help from fivr people, and I'd love to be able to delete their texts, leaving only legitimate customer conversations.
It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.
So far so good! Easy to set up, works smoothly and customers seems to be using it successfully. Good organisational aspect to the app too!
The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note:
* Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon).
* Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere).
* We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them.
* It would be good to be able to style the chat button via CSS more so than we can now.
* Being able to hide the chat button on certain pages more easily would be great.
Hi, there! Thank you so much for taking the time to leave a review. I'm glad to hear you're enjoying the app, however I'm sorry to hear about your issues with notifications and syncing between phones. If you'd like to email us at inbox@shopify.com, we'd be happy to help you troubleshoot those.
Regarding blocking spam customers - you are actually able to do this within the app now! You may need to update the app or your device in order for this to show up. Thank you for your feedback about the chat button as well - I'll be sure to pass on those requests to our development team. Cheers! - Brie, Shopify Support
very helpful and easy to have conversation with my customers on the go. So glad I have this it help me to capture a lot of sale.
