Reviews (5,799)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Great app giving details of cart value if any etc. Perfect when customers need a little extra live help to get them across the line.
The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.
Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.
This is something I'd like to help you with, so please send an email addressed to Victor to inbox@shopify.com. I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox
The inbox really helps communications with customers. I'd like to have the app send an email to my inbox once I get a message.
Notifications are timely and easy to address on my phone or the computer. The auto-answers option is awesome.
Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.
I find "Shopify Inbox" an easy app to use. It's a great way for (potential) customers to get in touch and ask questions about your products or services.
Fit, exactly what I wanted. Can help me solve the communication channel with customers. It is recommended to use it to achieve point-to-point communication.
Works seamlessly, easy to use and effortless to setup. Does the job perfectly and customers don't seem to have any issues using it. Great for building trust!
No complaints. Are there apps that might do more tricks? Probably. But this thing just works on the basics, it integrates everything I need, and I really only have positive things to say. Something to be said about having something basic, good looking, and super reliable.
Recently installed this - So far so good! A great way to answer some FAQ's quickly and the app works well so we can rely promptly.
