Reviews (5,799)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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This shopify inbox help us organize all the messages in location. Keep the good work on this and thank you.
Love this chat app. We use it on desktop & phone (IOS) so customers can reach us anytime or any place.
Easy to use and seamless setup. Does everything that we need it to so really can't ask for much more.
Just installed but seems to working just fine. BRAVO Shopify!
I removed a third party chat app as I like to keep Shopify integrated app whenever possible.
We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.
i like it so much , it makes it easier to communicate with my clients as it is so easy to respond immediately .
Works a lot better than it used to! Updates are awesome. Customers love that they don't have to stay online and can just be emailed a response.
Useful for quick resolution of customer issues when both parties are online with option for customers to leave a message when we are not available
I have lots of customer enquires on this after hours and find I would be loosing these sales of the option to chat wasn't there..
Really nice integration! It would be great if on the mobile version the chat with us icon is smaller or can be removed everywhere but on some pages if the customer deletes it. e.g.: it is annoying on a product page when you want to look at the product images and it covers some functionality. otherwise great features
Thank you for writing your review and I am glad to hear that you've enjoyed using Shopify Inbox and the integrations it offers. We appreciate your feedback on how the app can be improved, and I can certainly see why being able to customize the chat box icon on mobile would be of use. I will be sure to pass your suggestion onto our development team. -Victor, Shopify Support
