Reviews (5,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Great app for people who want to be able to answer customer questions. Worth the money to have peace of mind knowing that our customers feel heard!
- Frequently fails to deliver messages to customers, and resending fails as well
- Does not show images shared by users from social media channels
- Shipping status autoreply can't be disabled, even when it's not functional in your region
- Does not provide reliable status of user presence
- Notifications are unreliable, and frequently received after the customer has given up and left
Thank you for your review. We very much appreciate you taking the time to share your feedback with us. Based on your experience, I'd like to make sure we rule out all troubleshooting steps and ensure you get the support you need.
For next steps, please connect directly with our Support team (https://bit.ly/2AWw5VA) so we can investigate further.
Works well and receive questions from customers fast. Love the automatic Q&As. Other then that, wish scammers wouldn't message us, but I guess that can't be helped.
This app helps me communicate with customers when they have questions. It integrate with my site kispaper.ca and kispaper.com smoothly. Love it !
I love the way this app works. It provides exactly what I need and extremely helpful and convenient to use.
Great app! I could respond to my website visitors promptly. I like the Quick Replies feature. Visitors turn into customers easily.
Very convenient--allows you to be where your customers are (website chat, social media) but saves the time and hassle of managing a number of different instant messaging channels.
Pretty good chat app! No need to integrate with social media which makes it more complicated. Thank you!
So far, so good. Easy to use. Hope for clients also comfortable to ask or find quick answers. I can recommend.
Great integration and this app gives me a great way to chat real-time with customers and prospects alike.
