Reviews (5,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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I used this app to answer online queries from my customers and it help me to help them quickly and redirect but to website to purchase the item they are after or to give information on a particular product they are looking at
Wow..................................Very good Service ..........................................Thank you Shopify inbox
What a nice surprise - it's beyond useful and will undoubtedly replace/combine a number of apps and portals we've used up to now.
It's good, it if had an option to like buzz on the bottom that would be cool or to notify when someone is on the website.
Phone chat can't attach photo. If phone chat have attach photo function will be better. For other function so far so good.
Thank you for taking the time to write your review and provide us with your feedback. I can see why having the option to send photos in the chat would be beneficial and I will be sure to pass your request onto our development team for Shopify Inbox. -Victor
Great application i have downloaded Appstore version and helps me communicate with customers on the go
I used the app to help with Instagram messages and being able to attach products directly to messages, it works great. The only thing I would like is for it to sync with Instagram so if I respond through Instagram the message is visible within Inbox. Apart from that it is doing what I want for sending messages. Haven’t tried any of the other features as yet but will do
Thank you for your review! We appreciate your feedback and can certainly understand how this would benefit your business better. I will be sure to pass this along to our development team. -Olivia, Shopify Support
Really useful app to answer customers questions, especially outside of office hours. Easy to use particularly with the app on mobiles.
I love this App It even works on my phone and I dont miss a sale opportunity it just works. A MUST HAVE!
Great app! Thanks for making it functional! I downloaded so many other apps before this one, and it works the best.
