Reviews (5,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Good and easy to use. Fit my team's workflow nicely. Straightforward interface and official apps are always nice as they integrates seamlessly
very useful app. our customers have been sending messages through this app and I am able to access right away to respond instead of an email.
This app is simple and does the job. I am very happy with it and will continue writing only because i have to :)
i don't like that you have to try and figure out how to edit the theme codes and to get the things added on your page. it should be a little bit more user friendly everybody is not computer savy especially with codes.
Thank you for writing your review and for providing us with feedback here. I can appreciate that having to edit your theme's code can be intimidating if you're not familiar with HTML or Liquid, and if you require any help getting Shopify Inbox set up and working I'd recommend getting in touch with our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
As usual, everything Shopify creates just works really well! I was able to cancel our subscription to another chat service and this works even better. Win win.
Very happy about this app. Very easy to use and functional . All products are linked which is very easy to forward customers.
it's nice to have immediate and direct contact with customers. I believe that it is way easier for them to communicate as well
Fantastic app. Easy to navigate. Easy to make changes. Does everything required and now I can serve our customers even better. Well Done.
I really like that we can see customer activity within the chat app, and I can address their questions without having to wait for them to let me know what is going on
Customers can contact us if they have questions about the different keratin treatments that we offer.
