Reviews (5,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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It is very helpful and easy to use. Hate getting solicitation messages, but it is great to communicate with customers.
Pros: great integration with shopify. Customer info at finger tips. Cons: It needs more features: Provide email support, so that we can use the same tool for chat and email support. Provide levels of instant responses, so that we can have more of them available in a categorized way, allow customers to easily upload attachments. Better options styling and layout options to help avoid overlapping with cart page buttons.
Thanks so much for taking the time to share your feedback here! I'll be sure to pass all of your feature requests on to our development team. Take care! - Brie, Shopify Support
I use the app every day I like it better than the other chat app thats I've had connected before. It really helps with converting sales.
It works really well has helped increase sales. Way better now that we have discovered the companion phone app!
Very easy to use, and I get notified of all customer messages in one place. Link to social media channels easily.
its a proper messenger, you can contact with customers with no issues.. but if they the conversation for a while you lost them and they would received email for the rest you have to say
Great app to resolve customer queries and this helps in conversations and sales. It is a must-have app for a Shopify Store.
Love this app!! It helps me interact with my customers quickly and to share products and promotions with them with a simple clickable link.
Just downloaded it so not sure but the install was super easy! I like the instant responses to common questions.
I love this app, but now it's not showing in my store. I need some help, please. I sent a few emails asking for support but no reply yet from support.
