Reviews (5,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Super handy and great to take care of customer questions and inquiries. Continue making great apps like this and soon you won't need an app store!
Easy to use, notifies me right away, easy to set up for common Qs, works well on both phone (iPhone) and desktop (Mac).
Great way to allow your customers get in touch with you. Helped us get few extra sales since we started using it.
Shopify inbox is wonderful. The client insights and communication options are second-to-none. In my opinion and personal experience as a solopreneur, if you're not using Shopify to run your product-based business - be it B2B or B2C - you're doing it wrong. Everything I've used on the platform to date is user-friendly and is constantly being refined. Their customer service is super helpful, knowledgeable and speedy. They've made excellent app recommendations with regard to my business needs and their resources are robust. You can tell they pay attention and care about the apps being added. Everything works as it should (or better) and zero scams have happened. Again, this is just my opinion. I've been using this platform for around 3-4 years now and am so happy I made the switch. Thank you, Shopify. 5 stars.
Makes my life so much easier. I love having all my messages in on place and well organized. Big bonus alos goes to the possibility of sending product links or discounts directly from the app.
I really like using this app. The only issue I am having is getting my notifications. With that said, I am able to capture my customer and get sales and I feel it is because I have that instant connection.
It's great! Customers are using it a lot and it is easy for us to manage and use. I like the mobile app to. Sometimes notification flags do not reflect when a notification item has been cleared.
I like this app because it creates direct communications with customers which is always good. It's a quick and easy way to answer customer questions.
Allows me to answer questions customers have regarding a product or order. In answering customers quickly it has brought in extra sales which I may of lost.
good one! you need more integration with other method of communication e,g google chat , whatsapp etc , but a good start
Thank you for taking the time and sharing this review! We're delighted to see that our app is working for you. We understand that you'd like to see more integrations with third-party programs, and we'd be happy to share your suggestion with our development team. Cheers! -Elias, Shopify Support
