Reviews (5,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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It's amazing! Customers are able to contact us easily which can only be good in terms of conversion rates!
It's not the most refined but it works. Feels like it needs a facelift now. Convenient though but just a little clunky
What I like the most is the thing Shopify always improves this app and adds new features. Good quality app.
Works a treat. The feature to set auto responses is very useful. This app is where the sales are converted.
So far, so good. The application has worked great and right after setting it up I already had multiple messages. Really think it helps inform customers of our product and probably will convert to sales.
Great app. Really like the instant answers for repeat questions from customers ie 'what are your store hours'. LOVE the price.
to talk to customers and i love it, wold love to hear sound though to make it easy for me to know when i get the messages
Thank you so much for taking the time and writing this review. We're delighted to hear that you're enjoying our app! If you're using a desktop, then you can enable desktop notifications (https://bit.ly/37W2VGK). If you need any assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
Very easy to use. I really love the notifications and it has an easy integration with our store!!!!!
I had no issues & was very satisfied with how easy it was to respond to my customers. I definitely recommend it.
Integrates perfectly and great use for multi channel integrations. One of the best i've used in the market . Doesn't conflict with other plugins.
