Reviews (5,800)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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This app has cut our emails down significantly--only wish they had an emoji option to add when talking to customers.
Hey, there. Thanks so much for taking the time and sharing this suggestion! We're delighted to hear that our app has helped you with cutting down emails. We understand that you'd like to have an option for emojis, and we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support
I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.
Thanks so much for taking the time and writing this review! We're delighted to hear that our app is helping you with real-time customer care. We'd also be happy to submit your suggestions to our development team regarding the ability to paste screenshots and react to customer messages. Cheers! -Elias, Shopify Support
I am using this App on my store www.snazzyhunt.com for the real time customer live support. Its really very helpful in store conversion. I recommend it to every shopify store owner to use this Amazing App. Thank you Shopify
Very easy to set up and configure. It had collected and preserved my business messages until I was able to access them. Now I can respond with ease and get an immediate response from my global suppliers and contractors.
I used this app and love corresponding with my customers who have questions, issues and or concerns. The best thing to come along since regular chat used this app for the first time to chat with customers and have delighted with the sales results. Try it, you'll like it.
It is so much easier to sift through my polluted email ... my customers are my number one concern. This app makes it so much easier to communicate!
Useful and simple, 5 stars Use this app， don't forget to download an mobile app on you phone it gonna help a lot
Too good for a website.Go for it............................................................................................................................................
It's amazing! Customers are able to contact us easily which can only be good in terms of conversion rates!
