Reviews (5,799)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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pretty good experience so far although I don't know how it relates to the customer on shopify I was trying to reach? shopify took me out of my customer's order to this and now I can't find my customer?
Thank you for writing your review and for letting us know about this issue. Shopify Inbox can be used by merchants to communicate with customers about their order, while details of the customer and their order remain in the Shopify admin. If you're having difficulties finding or navigating this information, please contact our support team directly who will be happy to help: https://bit.ly/2AWw5VA. -Victor, Shopify Support
easy to use and used often by customers. easy to use and used often by customers. easy to use and used often by customers.
What a great app. With the three social media outlets we are using. It can get challenging to keep up with responding to each customer. But not anymore! We connected all our outlets to this app, and each of my team members can now respond to customers' questions. LOVE IT
Really good, better than Freshchat which we now cancelled. A couple of features that would give this a good 5 stars is emoji's, more instant replies (FAQ) and file uploads (for example PDF). Other than that, we're loving it.
I'm delighted to hear that you're enjoying using Shopify Inbox and we really appreciate you taking the time to write your review and sharing your experience with the app thus far. In terms of the suggestions you've made, I can see why all would be helpful additions and I will pass them all onto our development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support
This is really good app to increase the sell by answering customers questions help them understand product very well. thanks for that
Shopify inbox is great because it sends us an email alert when someone has emailed our business and because we check the business email daily, we never miss the customer email sent via Shopify inbox.
Love using this app to connect with customers. Wish I would have utilized it years ago. Great way to help people with what they need and help convert sales.
it's easy for customer to get in touch with us & we can there & then communicate & assist them go thru our webstore smoothly.
Works great! it's nice to have everything in one spot, and being able to set up automated answers. Thanks
By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.
