Reviews (5,812)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
Refine
-
By rating
This keeps all our communication in one place and is a great tool for hashing out details for custom pieces. The AI response suggestions are decent as well for quick communication about one off questions if needed.
It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.
It would be nice to customize further and set hours where the widget is completely offline, but overall coming from zopim, this is a great tool.
excellent, i have instant access to messages which is great when customers are online with issues. they can be resolved easily and effectively. Fast loading and not laggy. glad i moved to Shopify.
Telling merchants to deal with Shopify's decision to stop supporting Shop Chat is ridiculous. I will remove Shopify inbox from my store rather than continue having customers believe they are sending messages to me, when, in fact, I cannot even access those messages.
Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?
Makes such a difference having Shopify inbox as a separate app on my phone so I can essentially be available 24/7 as a one man band. Definitely lead to a large number of sales.
The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.
The reason I like it is that visitors seem to be more inclined to use chat than call on the phone, so we are able to engage them more readily.
The chatbot is also learning well, however it still cannot handle images.
However, when using an Android phone, the chat does not immediately show up. This is a problem with other Shopify features as well.
Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.
