Shopify Inbox

Its been really easy to install and use. Helping customers quickly to decide to make a sale. Has been a seamless experience unlike other apps.

Having a direct line to customers is essential. As a customer, I hate not being able to speak with a human being and being shunted around FAQs. So I really like being able to directly interact with customers with Shopify.

I don't like the automatic replies and consider this function unnecessary. However, we don't have to use this function and I guess for some people it's useful.

Altogether, Shopify is a great package. Brilliant, in fact. I struggled before with various solutions, but Shopify is the best. By a large margin.

John (The Cheese Guy)

its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.

I have tried refreshing my browser and everything.

Please help.

We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.

Shopify Inbox has helped us to fine tune and streamline our customer service process. The ability to get back to customers on our time frame is a game changer and has helped us to improve our customer service and customer engagement tremendously! Now no question goes unanswered and minimal leads are lost.

Makes contact with my customers a breeze.

Only updated needed is I shouldn't have to click out of a message and click back into it to mark as unread if I have the log active on my screen and the customer messages.

This app has really been helpful to us. It doesn't just get the job done, it also captures customer's intent and where they are at on their journey to conversion.

Been using the Shopify inbox for more than a year and really appreciate the spam message detection feature. It's very convenient with a user-friendly interface. Highly recommend to install the app on mobile so you can respond faster to inquiries.

I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.